TigerDirect.com Satisfaction Guarantee and Return Policy
Your satisfaction is our goal; every product we sell is backed by the manufacturer's warranty as well as TigerDirect.com's satisfaction guarantee for most products. If a product you purchase fails to meet your needs, please review the information below and return it to us within 30 days of receipt, and we will be pleased to arrange an exchange or refund.
Please note that desktop and laptop computers, tablets, televisions, projectors, digital cameras, camcorders, gaming consoles and GPS devices may be returned within 14 days of the original purchase date. Returns must be in a "new" resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging. Indoor and Outdoor furniture, unopened Memory Foam mattresses, bedding, window treatments, and firepits may be returned within 7 days of the original purchase date.
Because of the nature of certain products and services sold or provided by TigerDirect.com, the following items are non-returnable:
- Delivery, installation, diagnostic and repair work, and other labor.
- Gift cards and pre-paid cards.
- Batteries, ink and other consumable items.
- Items that are damaged or abused, missing any accessories, missing the UPC, or serial/identification numbers or are not in the original packaging.
- Subscription services have their own, individual cancellation policy which varies by service. Please consult the individual provider.
- Software, video games, DVD's, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase.
- Unlocked cellular phones cannot be returned. However, if you receive a defective device, please contact the warranty provider for assistance. You will be required to send the device with its original packaging. The device and packaging must have matching part numbers, IMEI numbers, and serial numbers as indicated on your original order from TigerDirect. The device will be inspected and tested and if deemed defective, the device may be repaired or replaced in the warranty providerís sole discretion. If the device is not deemed defective, the device will be returned back to you at your sole expense. Devices with cracked screens, tampered software, broken bezels, broken charging ports, as well as devices that have been opened, charged with improper accessories or voltage, or sustained water damage are not considered defective. Please note that each device contains test indicators within the device that substantiate whether or not the device sustained water damage.
- Products that are classified as hazardous materials due to safety hazards or use flammable liquids or gases cannot be returned in the mail or to TigerDirect.com and TigerDirect stores. Such products include generators, pressure washers, air compressors, lawn movers, tillers, log splitters, snow blowers and any other items that use flammable liquids or gases. If your product or product packaging arrived damaged, you must refuse to accept delivery. If you accept delivery and your product is damaged or defective (including concealed damage), you must contact the manufacturer directly for a list of approved and authorized service centers.
- Indoor and outdoor products. Show/hide details »
- All Sunbrella products including, but not limited to, outdoor furniture, pillows, window treatments, and patio umbrellas
- Opened bedding products including, but not limited to, pillows, sheets, comforters, linens, and pillow cases
- Opened memory foam mattresses, pillows and mattress toppers
- Custom made products including, but not limited to, rugs (both indoor and outdoor), throws, pillows, headboards, and bedding.
- Opened and/or assembled ready-to-assemble (RTA) furniture. If you accept delivery of RTA furniture and your product is damaged or defective (including concealed damage), please see our Return policy for details.
Refunds for orders purchased with a major credit card, on open account or with PayPal, will be issued to the original payment method.
Refunds for orders purchased with a TigerDirect.com gift card will be returned to that gift card or a new gift card may be issued.
Refunds for orders purchased with a third party gift card will be returned to that gift card If you no longer have the gift card, please contact the issuing bank and ask them to reissue the card or transfer funds to a new card. Alternatively a TigerDirect Gift card may be issued.
Bundles, Coupons, and Special Offers:
Bundled items, including free items, buy 1 get 1 offers, gift card offers, etc. must all be returned together and meet the standard return policy in order to be refunded or exchanged.
If a coupon, discount, or special offer was part of the original order, the amount will be deducted from the refund amount.
List of Custom made products click here
Non-qualified and non-conforming returns are not included in TigerDirect.com return policy and, if returned, may be refused by our returns department.
Custom Made Products:
All custom made products cannot be returned. Such custom made products include, but are not limited to, all Sunbrella products (including, but not limited to, outdoor furniture, pillows, window treatments, and patio umbrellas) as well as rugs (both indoor and outdoor), throws, pillows, headboards, and bedding. If you accept delivery of a custom made product and such product is damaged or defective (including concealed damage), please see our Return policy for details.
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received.
- Products must be in the original manufacturers packaging, and shipped securely.
- Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
- Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (TigerDirect.com maintains serial number tracking).
- Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
- Products so labeled with a security seal, must have the seal intact and not tampered with.
Return Authorization Number
Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request a Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking fee. Click here to request a Return Authorization Number (RA).
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. TigerDirect.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, TigerDirect.com may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and may be returned to you or be subject to a 15% restocking fee.