When you place an order we will attempt to obtain an authorization from your bank for the amount of your order, this authorization is not a charge rather it is an approval from your bank that funds are available. When an authorization is obtained the funds authorized are held and not available for other use but are not removed from your account until the authorization is turned into a charge. The authorization does not become a charge until your order passes all fraud protection procedures and until your order is shipped. In the unlikely event you cancel your order before it ships, the authorization hold will automatically drop (within you bank’s terms) and it will never become a charge.

TigerDirect.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. https://https://www.tigerdirect.com//cgisec/orderTrack.asp

If an order is placed but the credit card is declined or the address needs verification, please call our credit card department at 1-888-999-8800 to release the order hold.

It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local UPS guidelines for delivery. We offer Expedited Processing for orders placed before 4PM PST for a small additional fee. we will put forth its best efforts, however, we cannot guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.

No, you'll have to re-order online or by calling 800-800-8300.

For your convenience, TigerDirect.com advertises current Manufacturer rebates on our website. Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, check our rebate section or contact the number listed on the rebate form.

Your TigerDirect.com account login ID can be changed by accessing my account and clicking "change account email". This is your reference ID for all your orders. You may also change the password or retrieve it by accessing the account login section of our help page. https://www.tigerdirect.com/cgisec/send_password.asp

Click on this link to read our section on privacy rights: http://www.tigerdirect.com/sectors/aboutus/privacy.asp

TigerDirect.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details: http://www.tigerdirect.com/sectors/aboutus/privacy.asp

Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block TigerDirect.com and/or TigerDirect.comcookies.
NOTE: In some cases, the cookies on your computer may become corrupted. Once you've verified that www.tigerdirect.com and secure.www.tigerdirect.comcookies are being accepted and if you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall. Please disable the firewall and try again.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer. Or try from a different computer.

Yes. Our free catalog can be ordered through this link: http://www.tigerdirect.com/applications/MyAccount/subscribe.asp?pg=/Specials/index.asp

If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following:
1. Enable Cookies.
2. Enable JavaScript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer is correct for your time zone.
5. Make sure you do not block our site or our image cache server (AKAMAI).
6. If you are using Internet Explorer, set your security profile to Medium and enable "Override automatic cookie handling". (Tools > Internet Options > Privacy tab > Advanced)
7. If you are using Firefox, type "about:config" in the address bar. Set the "network.http.sendRefererHeader" value to 1.

If an item is found to be in backorder status after your order has been placed, you will receive an email with instructions to call us for cancellation or replacement.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call TigerDirect.com Customer Service at 800-800-8300 if you're unable to locate an item.

No, our products are not eligible for pre-order.

Yes, you can backorder certain items even when they are sold out or out-of-stock. A backorder will not be charged or shipped until all items on the order are in stock. A backordered item may have an ETA, although it is subject to change without notice.

Yes, our sales agents have information on all products we carry on our website and catalog, call us at 800-800-8300. We are here to help. In addition all product information we have is displayed on our website. Please use the "MORE INFO" and "DETAILED SPECIFICATIONS" links to learn about products you're interested in.

It's likely that the product you're interested in sold out soon after it became available for purchase. To give yourself the best chance of getting an item you're interested in, place an order immediately after receiving an automatic email notification.

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field and click "Update". If you need to shop for more items, click "continue shopping". After you've added all items you want to purchase to your shopping cart, select a shipping method and your ship to state. Click on the shipping calculator button to view the total charges. If everything is correct, click "Check Out" and log in following the onscreen instructions. If you're a new customer, click "GO" next to "New Customer" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal.

In the efforts to best distribute our more popular products evenly to our vast customer base, you may find that a quantity purchase limit has been placed on select items restricting the quantity amount that can be purchased.

If it's noted on our rebate center then it will. Just enter your part number on our rebate center page to receive rebate information. http://www.tigerdirect.com//sectors/Rebates/index.asp

TigerDirect.com and TigerDirect.ca are part of the same parent corporation but they operate individually and as separate companies. TigerDirect.com is U.S. based with U.S. offices, employees and warehouse facilities. TigerDirect.ca is a Canadian company with Canadian offices, Canadian employees and a warehouse which accepts returns from customers in Canada. As separate companies each has its own unique and specific costs of doing business. In many cases similar or even identical products are procured from different distributors, suppliers or vendors under different terms and costs. Delivery costs, duties, taxes, returns costs and provisions for warranty coverage all play a part in determining sales price as do operational costs ranging from employees salaries to facilities leases and overhead. Each of these costs varies by market and these variances may result in different sales prices for similar or even identical products. Sales prices may differ but Tigerdirect.com and TigerDirect.ca both exist to bring value to all our customers in each of the markets in which we operate.

Yes. You may place an order by calling 800-800-8300. For security purposes we cannot accept orders through email, chat or fax.

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our Customer Service Department at 1-800-800-8300 to make sure your order was received.

Call TigerDirect.comcustomer service at 1-800-800-8300. We will cancel the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, we will attempt to recover the shipment and credit you back for it. If it gets delivered to you call 1-800-800-8300 to get an RA for refund. You will be refunded in full when those items are returned to TigerDirect.com.

Call TigerDirect.com customer service at 1-800-800-8300. We will issue a UPS pre paid label for you to send the product back to us at no cost to you.Provide us with the order number, the item number and the quantity you received.

TigerDirect.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. https://www.tigerdirect.com/cgisec/orderTrack.asp

Go to the order status page.
https://www.tigerdirect.com/cgisec/orderTrack.asp

Yes. Once an order is submitted it can only be amended or edited by calling TigerDirect.comcustomer service at 800-800-8300. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be Cancelled.

It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local UPS guidelines for delivery. we offer Expedited Processing for orders placed before 4PM PST for a small additional fee. TigerDirect.com will put forth its best efforts, however, we cannot guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.

We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

Please call us at 800-800-8300. As long as the order has not shipped we can cancel it and offer a full refund. If the order has already shippedwe will issue a return authorization for you to return the item, you may also refuse the package when the shipper delivers.

No, you'll have to re-order online or by calling 800-800-8300.

Click on this link for privacy rights http://www.tigerdirect.com/sectors/aboutus/privacy.asp

Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block TigerDirect.com and/or secure.www.tigerdirect.com cookies.
NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that www.tigerdirect.comand secure.TigerDirect.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer
5.1.If all else fails, try closing all open programs and restart your computer, or try from a different computer.

If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following:
1. Enable Cookies.
2. Enable JavaScript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer is correct for your time zone.
5. Make sure you do not block our site or our image cache server (AKAMAI).
6. If you are using Internet Explorer, set your security profile to Medium and enable "Override automatic cookie handling". (Tools > Internet Options > Privacy tab > Advanced)
7. If you are using Firefox, type "about:config" in the address bar. Set the "network.http.sendRefererHeader" value to 1.

If an item is found to be in back order status after your order has been placed, you will receive an email with instructions to call us for cancellation or replacement.

If an item is found to be out of stock after your order has been placed, you will receive an email with instructions to call us for cancellation or replacement.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please callTigerDirect.com Customer Service at 1-800-800-8300 if you're unable to locate an item.

Yes, you can back order certain items even when they are sold out or out-of-stock. A backorder will not be charged or shipped until all items on the order are in stock. A backordered item may have an ETA, although it is subject to change without notice.

Simply click on Gift Card box, enter your Claim Code and Security Code in the "Redeem Gift Card" area on the shopping cart page. Gift Certificates must be redeemed through our site, or by calling 800-800-8300, toward the purchase of any product(s) listed in web site.

Up to 7 gift certificates can be used per order.

Give us a call at 800-800-8300 provide the representative with your order number, the 16 digit gift certificate number, the original order number where the gift certificate was purchased, and the representative will void the gift card and refund your credit card for the amount that was charged incorrectly. Refunds can take 2-5 business days to be seen back on your credit card.

Presently we do not offer a registered mail option for APO/FPO orders. We currently utilize only the standard service offered by the United States Postal Service to keep rates as low as possible.

Immediately after your order is processed (typically 24-48 hours), a gift certificate is automatically sent to the recipient's email address.

Yes. After 1 year certificates will expire. If this is the case please call us at 1-800-800-8300 and we will reinstate the certificate for you.

Yes, and you'll have to pay the remaining balance using a credit card or other payment method.

Gift Certificates can be purchased in any dollar denomination from $1 to $1,000.

Your claim codes are displayed on the Gift Certificate Balance page once you log in or you can contact 1-800-800-8300 give the representative your order number,name, address, phone number and email and they can retrieve it for you.

Yes, our sales agents have information on all products we carry on our website and catalog, call us at 1-800-800-8300 they are here to help. "In addition all product information we have is displayed on our website. Please use the "MORE INFO" and "DETAILED SPECIFICATIONS" links to learn "about products you're interested in.

It's likely that the product you're interested in sold out soon after it became available for purchase. To give yourself the best chance of getting an item you're interested in, place an order immediately after receiving an auto-notify email.

PayPal is the only payment Method available for payment through Ebay.

Shipping on Ebay orders is only available in the 48 contiguous US States.

Our prices are not negotiable. Our products are being sold at a fixed base price in which bidding and auctioning
are not necessary. Please order at your leisure.

The Daily Deal is a limited-quantity, deeply discounted, fixed-priced item with Free Shipping offered to you.
The Daily Deal is different everyday and quantities are limited.

Please note that according to Amazon we can only ship to the address shown in the seller account.
We are not allowed to honor buyer requests to ship orders to any address other that the one provided by Amazon.com.
Payment for the sale may be withheld if this guideline is not followed.

We can ship orders most anywhere in the world that is serviced by UPS, provided that there are no customs or vendors restrictions.
In order to verify if we ship to a certain area, or to find shipping charges, simply place the items in your shopping cart and go to the checkout page. The "country" tab shows the countries we currently ship to, and the checkout page will reflect the shipping charges to that location. Unfortunately, if your country is not listed, we do not ship there.

We do price-match Amazon.com.

Any agent you speak with is trained to handle your situation, whether it be placing an order or solving an issue. However, you would like to speak to a specific agent, please enter his extention at the opening phone prompt. If they do not answer right away, leave a detailed message and allow the to get back expidiently.

Should you believe there are unauthorized charges, please contact your Credit Card company for assistance.
You can also reach our credit department at 800-955-1888, for additional assistance.

Maximum weight: 70 pounds.
Maximum length and girth: 108 inches.
Length = longest side of the box
Girth = measurement around the thickest part of the box

Certain items such as large TV's are restricted by APO and FPO rules. Check with your APO/FPO postal service for more information.

Most warranties have limitations in some form or other. This is not a bad thing, just the way of describing what the warranty covers.

A limited warranty doesn’t mean you are not getting great coverage, it just means you should be aware some conditions or limitations will apply.

Warranty coverage varies by manufacturer and product. It’s advisable to compare different manufacturer’s warranties, just like product features and price. To see each product’s warranty, see below, or visit the manufacturer’s website.

We currently accept Wire Transfers as a payment method for international customers.

NOTE: There is a $25 processing fee for making a Wire Transfer payment.

Exception: If the country you are shipping to is listed below, then we will accept credit card payments.

Anguilla
Antigua and Barbuda
Aruba
Bahamas
Barbados
Bermuda
British Virgin Islands (Tortola, Anegada, Virgin Gorda)
Cayman Islands
Canada
Dominica
Grenada
Guadeloupe
Guam
Jamaica
Martinique
Montserrat
Netherlands Antilles (Curacao, Bonaire)
Puerto Rico
St. Kitts & Nevis
St. Martin/St. Maarten
St. Barthelemy
St. Lucia
St. Vincent & the Grenadines
Trinidad & Tobago
Turks & Caicos
U.S. Virgin Islands (St. Thomas, St. Croix, St. John)

Credit and debit cards issued by banks outside of the U.S. are a valid form of payment. These cards are subject to the same security checks as cards issued by banks in the U.S.
The security checks are intended to ensure the safety and security of your financial information and prevent unauthorized use of your credit or debit card. Unfortunately, communication with foreign banks is not always as seamless as with banks based in the U.S., and we may be unable to verify the information required to complete your transaction.

If we are unable to verify payment, we will cancel your order and send you notification by email that the order could not be completed. To further ensure security and privacy, these emails do not include details of why the order was not completed.

Microsoft Retail Version:Retail:

Windows operating system products that are acquired through a retail store (physical or online) are individually licensed and are activated. Retail version of Windows generally can be purchased in two license pricing levels, namely Full of Upgrade license.

Retail version of Windows license includes full support from Microsoft, and each purchased copy comes with one unique product key (printed on the product packaging), which the user enters during the product installation to complete the activation online or via phone.

Microsoft System builder:

OEM (Original Equipment Manufacturer) license is a restricted version of Windows that included with a new computer. Manufacturers and vendors ship Windows with OEM license as it’s deeply discounted when compared with retail copy. OEM license has limitation that it can only perform a clean install or custom install, but not upgrade.
OEM license can only be installed on one computer, and is forever locked and bounded to the computer (motherboard) of which it’s installed. System Builder OEM license may be available to general customer who purchased a new PC (or hardware) from a small system builder via retail store.

Support for Windows with OEM license is provided by OEM or system builder, which is usually non-existent. So, end-users are virtually have to support their own.

We are a Direct OEM System Builder and are able to distribute the product as such.

Ultimately it is up to you to determine which type is best for your use.

www.microsoft.com/genuine/

For all international orders, export, and distribution please contact our sales force at: 800-800-8300

Most companies will deliver anywhere you want them to but there are a few that have restrictions, see below:

All trucking companies currently use by us use what it’s called threshold delivery. Threshold delivery in other words is also known as front door drop-off. This service gets the product to your front door, but no farther. If you live in an apartment, threshold service will leave the product in the front of the apartment complex.

All trucking companies will make an appointment with the customer before attempting delivery.

There are a few reasons why phone numbers are required:

1. To protect the consumer from fraudulent individuals using their credit cards,
2. To confirm orders,
3. To advise if anything goes wrong with an order, delays in shipping, back orders etc.,
4. To get order verification.

Instructions for Wire Transfer:

WELLS FARGO BANK, N.A.
420 Montgomery
San Francisco, CA 94104

Wire ABA# 121000248

Account # 2000021399015
Account name: (TIGERDIRECT.com)
REFERENCE: (Order Number)

INTERNATIONAL WIRE only SWIFT# WFBIUS6S

NOTE: There is a $25 processing fee for making a Wire Transfer payment.


Instructions for Electronic Check (ACH, EFT, DDF):
WELLS FARGO BANK, N.A.
420 MONTGOMERY
SAN FRANCISCO, CA 94104

ABA#: 067006432

ACCOUNT #: 2000021399002

FOR BENEFIT: Company Name

REFERENCE: Order Number

What is Dimensional weight?

For standard size packages carriers use actual shipping weight to determine the billable weight. For oversize packages carriers use Dimensional weight to determine billable weight. Dimensional weight considers the amount of space a package occupies in relation to its actual weight, to determine billable weight. To determine if dimensional weight applies to your shipment you need to determine cubic size.

How To Measure the Cubic Size of Your Package Formula L x W x H:

Calculate the cubic size of your package by multiplying the height in inches, by the length in inches, by the width in inches. Round each measurement to the nearest whole inch. The resulting total is the cubic size of your package.

Determine Dimensional Weight: Formula L x W x H/225:

For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.

For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.

Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

The shipping dimensions from the manufacturer are for new product in original packaging. However certain products are refurbished products. The refurbisher does not use original packaging after processing rather uses packaging that accommodates a variety of product types through use of a larger box with different types of inserts. Since the box is bigger it triggers dimensional weights.

Determine Dimensional Weight: Formula L x W x H/225

For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.
For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.

Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

If you have a multiple-package shipment, add the cubic sizes for all of the packages together. The total is the cubic size of your shipment.

We charge the following Provincial Sales Taxes for orders shipped into these Provinces; Ontario (OST #3521-3973) 8%. Quebec (QST/TVQ #1208607843 TQ0001) 7.5%. Manitoba (RST #066328-6) 7.0%. British Columbia (SST #R381986) 6%. Federal Goods and Services Tax (GST #103676441) will be charged for all orders shipped to a Canadian address, except Government orders and orders bound to destinations where GST is exempt. Harmonized Sales Tax (HST #103676441) is charged on all shipments to these provinces, N.B., N.S. and NL. All applicable sales taxes are charged on the products purchased including the shipping and handling amount. (plus the GST in Quebec).

Garmin
• Go to www.garmin.com and register product
• 60 Day nuMaps guarantee from date product is registered, applies to new and refurbished models
• Update available for download only

Magellan
• Need to call 800-707-9971 and register product
• 30 day map guarantee from date of purchase, update available for new and refurbished GPS models
• Need to email or fax store receipt to magellan_pop@cs.magellangps.com orfax # 866-935-5539
• $10 shipping charge applies for CD or SD card, (depending on model) update not available for download

TomTom
• Go to www.tomtom.com and register product and download TomTom HOME
• 30 day map guarantee from date product is registered
• Update available for download only
• Applies to new product only, refurbished models do not qualify for the free update

If an order is shipped out on separate boxes; the original authorization for the total amount of the order is not used.
An authorization was obtained for each box that shipped out. This may have cause a hold for the total amount to still show as pending on your statement, and a separate charge for each box to show on the account as well.

In order to resolve this issue give us a call at 800-800-8300, and provide us with your bank's phone number, we will contact the bank and release the authorization.

Go to: http://www.gsmworld.com/roaming/index.html

And in the search bar (under “country/network search”, type in the country where the customer tells you they will be traveling.

Then choose the provider they plan to use.

(If you are not sure, scroll down, and you can pick the country, and it will give you the full list of carriers and bands)

The results will show you what GSM band each provider in that country is on.

If they don’t match what the phones specs say, THE PHONE WILL NOT WORK.

What Is Econoship?
Econoship it's a shipping method used for packages under $250 and under 10 lbs shipping to a residential address in the USA.
Econoship usually takes anywhere from 4 to 9 business days and starts as low as $1.99 for the first pound.

Key Features:
Package must be under $250 and under 10 Lbs
Shipping time frames range for 4-9 business days
Packages can be traced online
Discounted shipping rates
No reroutes or claims
1 delivery attempt

**As of 4/18/2011 we no longer offer UPS basic service to zip codes where USPS does not deliver to physical addresses.**

A maximum of up to 7 Gift Cards may be redeemed on an order

Unless the card is purchased at one of the retail stores (only to be used at retail), you will not receive a physical card.
You will receive in the mail a paper card; the letter will explain the card can only be used online or over the phone.

No, web gift cards can only be used online or through the call center, retail gift cards can only be used at one of our retail stores.

Gift card refunds always go back to the gift card. No cash refund

We want to make sure that you receive any rebate for which you are eligible and properly apply for. If you meet all eligibility requirements for a rebate, properly follow the rebate submission rules and timeline, and can substantiate that you were eligible and complied with the submission rules we will intercede on your behalf with the rebate sponsor and processor as needed to help secure payment of your claim.

Although we are not the sponsor of the mail in rebate we will stand behind and assist you in the unlikely event you are improperly denied or otherwise do not receive payment for a qualified and properly applied for rebate claim.

The Rebate Assurance Policy must be used within 6 months from the denial date of the item.

Individuals may be caught “off guard” when they see banners on websites after visiting TigerDirect with the same products they were just looking at.

Don’t freak out! TigerDirect is not tracking you and your web surfing activity. TigerDirect has partnered with Criteo, a “retargeted” advertising company. Criteo places a cookie on your computer while visiting TigerDirect which stores the items you look at during your visit.

When you visit another website on which Criteo provides banners, you may see a banner like this displayed, showing you products you were looking at on TigerDirect.com:
If you notice, there is a small icon with an “I” in it in the lower right hand corner of the banner. Clicking on this icon will pop up a menu offering to provide an explanation about why you are seeing the ad (as shown on left). If you click on the “click here” link provided, you will be taken to the Criteo website for a full explanation of re-targeted advertising. In fact, it will show you the exact products you were looking at on TigerDirect.com.

There are two options on the page which will allow you to either temporarily disable these types of ads by Criteo or completely block all such ads from Criteo (including from other websites in addition to TigerDirect.com).
After choosing one of these two links on Criteo, the webpage will summarize your actions.

There is still another option to disable Criteo ads across all websites which use Criteo advertising if you wish to opt-out completely.
Taken these actions will allow you to ensure you do not see these “retargeted ads” across the Internet.

We're currently experiencing technical difficulties with our DNS configurations mainly affecting traffic from international visitors. If you're having trouble accessing the website, please accept our apologies and please call us and one of our representatives will be able to assist you.

If the item is a regular retail assortment item or regular ad item, rain checks are allowed.

If it is an ad coupon item, these are limited generally to 2 day coupons, limited quantities while supply lasts, no rain checks.

Access the link below for all you Inner circle questions.
http://www.tigerdirect.com/sectors/innercircle/faqs.asp