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I received an email indicating that the serial number of the item RMA does not match the serial number
of the product I originally purchased from TigerDirect.com. What should I do? We keep serial numbers on all products we carry. Occasionally, our customers inadvertently return items that were not purchased at TigerDirect.com. In cases such as this the item in question will be returned to the customer.
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UPS has returned my order/package to TigerDirect.com. What happens now?
Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid. If you paid via check or money order, we'll send you a check for the full amount. A Return Merchandise Authorization number will then be automatically generated by our system, and an email notification will be sent to notify you of the returned merchandise.
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Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
It takes us approximately two business days to process a credit back to your credit card and 5-10 business days for it to appear on your statement.
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How do refunds/credits work? How is a refund/credit applied? Does TigerDirect.com offer in-store credit?
The credit applied is always charged back to your original payment method. We do not offer in-store credit. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount. If we can do so in a timely manner, we will apply any due credit to another TigerDirect.com order.
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I have a double authorization on my credit card account. What can I do?
Give us a call at 800-800-8300, provide the representative with your order number, the amount of the charge, the date of the charge andyou bank's phone number. The representative will put a request to contact your bank and remove the double authorization.The authorization hold will be released from your account within 2-5 business days, depending on the bank's procedures.
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I want my shipping and handling refunded back because there was an issue with my order delivery time.
TigerDirect.com will compensate for shipping and handling if one of these issues occurs:
*The order was delivered late.
*Shipping and handling was charged on a replacement order
*You had a defective item and had to pay to ship it back to us (receipt required)
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A refund check was sent to me but I never received it, what can I do?
Refund checks can take up 14 business days to be received from the time your request is put through, if it has been longer than that, call us at 800-800-8300, give us the amount of the check and the representative will start an investigation to locate the check.If the check was lost or stolen a new one will be sent out to you.
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I cancelled an item I need my check refunded back. What can I do?
Give us a call at 800-800-8300, provide the representative with your order number, the amount of the check, the representativewill put a request to issue a refund check back to you. Checks can take 14 business days before they are received.
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I overpaid on an order and I need my check refunded back. What can I do?
Give us a call at 800-800-8300, provide the representative with your order number, the amount of the check, the representativewill put a request to issue a refund check back to you. Checks can take 14 business days before they are received.
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I returned an item back to the warehouse but have not received my refund. What can I do?
It take the warehouse up to 5 business days to show an item returned back in the system, the it takes 2-5 business day forthe credit to post back on your account. If this time has not elapsed yet, please allow the appropriate time to process.If it has been over the time frame explained above, give us a call at 800-800-8300, provide with your return authorization number and tracking number used to the send the package back to us, the representative will start an investigationwith our warehouse to find the status of your return. Investigations can take 2-5 business days to be resolved.
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What can I do if the incorrect amount was refunded back to my amazon account?
Please give us a call at 800-800-8300, one of our representatives will notify Amazon regarding this issue and we will
credit the correct amount within the next 24 hours.
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There are charges on my account different than the total of my order. What are they?
If an order is shipped out on separate boxes; the original authorization for the total amount of the order is not used.
An authorization was obtained for each box that shipped out. This may have cause a hold for the total amount to still show as pending on your statement, and a separate charge for each box to show on the account as well.
In order to resolve this issue give us a call at 800-800-8300, and provide us with your bank's phone number, we will contact the bank and release the authorization.
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What is the Rebate Assurance Policy?
We want to make sure that you receive any rebate for which you are eligible and properly apply for. If you meet all eligibility requirements for a rebate, properly follow the rebate submission rules and timeline, and can substantiate that you were eligible and complied with the submission rules we will intercede on your behalf with the rebate sponsor and processor as needed to help secure payment of your claim.
Although we are not the sponsor of the mail in rebate we will stand behind and assist you in the unlikely event you are improperly denied or otherwise do not receive payment for a qualified and properly applied for rebate claim.
The Rebate Assurance Policy must be used within 6 months from the denial date of the item.
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