If your package was left at the front door, there is a signature but not yours, it shows in transit but you never received it or it has been over 48 hrs and no new scans have appeared, give us a call at 800-800-8300 for a representative to start a shipping trace investigation. The investigation with UPS will take a minimum of 10 business days to be concluded, with a trucking company it can take up to 30 days and with USPS the investigation cannot actually be started until 15 business days after the shipment was sent out. These are time frames set by the claims department of the shipping companies not by TigerDirect.com. At the time of the investigation you may chose to reship or receive a refund for your item.

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms,we will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date. Desktop and laptop computers, tablets, TV's, projectors, digital cameras and camcorders and GPS devices may be returned or exchanged within 14 days or original purchase

Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed.

Opened retail boxed software can only be returned for replacement if it is defective or damaged.

You may exchange defective software for an identical replacement by contacting TigerDirect.com Customer Service and acquiring an RMA number. No software returns will be accepted after 30 days.

All OEM software including Operating Systems is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. TigerDirect.comis not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Please note that all processors may be returned only for defective exchange. You must purchase a compatible heatsink and fan on the same order as the processor in order to preserve your warranty or exchange privilege. We are not able to accept returns for refunds on processorsunder any circumstances. All processors will be inspected and tested upon return and any damage caused by poor packaging, overclocking, or other tampering with the processor will be cause for the return to be refused, and exchange denied. Additional CPU Warranty TermsAll defective and DOA CPUs will be replaced upon return.TigerDirect.com will not cross-ship replacement CPUs.Physically damaged CPUs cannot be returned to TigerDirect.com, including physical damage due to improper installation. Announcing a CPU as defective and requesting a Refund does not automatically waive the restocking fee. Defective CPUs will be replaced, not refunded. Physical damage to any product will void the product's warranty. Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.TigerDirect.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may result in applicable warranty coverage being voided. Because Intel and AMD do not accept physically damaged processors, TigerDirect.com will return any physically damaged CPU to you at your expense.

If you wish to return a Bundle for a refund, you must return it within 30 days of purchase. If the bundle was shipped inside the manufacturer box the entire bundle must be returned or exchanged. If the items were shipped separately the each items may be returned or exchanged separately.

Products described as "Recertified" are products which have been retested to ensure compliance with original manufacturer specifications in function and for purposes related to warranty.Recertified products typically: Have never been used, where the outside factory seal has been broken. This can be due to a cancelled order for example.
- Are items returned to the original manufacturers that were used in field tests, sales displays or demonstrations.
- Products that have been returned for warranty service, which have been brought to manufacturer specifications.
- Are products that have been returned for reasons other then defect. These items are sent to the manufacturer for inspection and testing. The passing products are then repackaged as recertified.
- Are items where the box was damaged in shipment and is then returned to the manufacturer.
- May include a limited manufacturer warranty - see items product page on the website for details

TigerDirect.com offers the same return policy on open box items as it does on regular items.Click here for return policy

If our site states that a product is supported by a "Lifetime Warranty", that product's warranty coverage is provided by the manufacturer of the product. However TigerDirect.com offers a return policy for the first 30 days of product usage. Click here for return policy

In order to keep providing low prices to our customers, all returned phones are powered on and thoroughly inspected for damage. We do not accept for return phones that are damaged, altered, missing original packaging or accessories.The cell phone you returned has failed inspection for the reason checked below, has been photographed and is being returned to you. The phone was returned without the original packaging.The phone was returned with the EIN and/or serial number missing from the packaging or the numbers have been altered.The phone was returned with the EIN and/or serial number missing from the phone or the numbers have been altered. The EIN and/or serial number on the packaging do not match the EIN and/or serial number on the phone. The phone was returned with a missing componentBattery missingOther accessory missingThere is physical damage to the phone:The screen is cracked or damagedThe case is broken or damagedThere is water or other liquid damage to the phone.

If your phone was rejected due to the missing original packaging or for a missing component(s) and you have the original, unaltered packaging or missing component(s) you may still be able to exchange your phone. Please call 800-800-8300 for a new RMA number. A new RMA number is required prior to return.

If you phone was rejected for physical or water damage, for missing or altered EIN and/or serial number your phone is non-returnable.

TigerDirect.com allows most products to be returned for a refund within 30 days of the invoice date. Other exceptions may be noted on our website. A 15% restocking fee may apply for all refunds of non-defective products.

In most cases, this is due to your motherboard's FSB settings. Please refer to your motherboard manual or contact AMD's technical support hotline at 408-749-3060 for assistance. You may also refer to AMD's web-based technical support.Or, Intel's technical support hotline at 916-377-7000 for assistance. You may also refer to Intel's web-based technical support.

Unless otherwise specified by the product description or title, we cannot guarantee that you will be shipped a specific revision or version numbers. Generally, our stock moves so fast that we have the latest version or revision of everything.

Sorry, TigerDirect.com does not build, assemble or test computer components.

We do offer basic technical assistance. We also do offer advice on compatibility of items. But, we are not technicians, only quality retailers with low prices. Please contact the manufacturers for accurate answers to your technical questions.

We do not offer ETA on products, due to industry intangibles. Out of stock products that remain listed on our website are usually in stock within a week or so. If we expect that a product will be out of stock for an extended period of time, we will remove its listing from our website.

Due to the large number of products available to us for purchase, we cannot comment on if and when we will be acquiring new products. However, you may call us at 800-800-8300 to check updates.

TigerDirect.com will only price match an item at the time of the sale. The item must be in the same condition, in stock and not sold below our cost.This must be done by calling 800-800-8300, cannot be done over the web.

If the item has not shipped you may get a price adjustment before the item gets sent out, if the item already shipped you may get the difference in Credits to use on a future order.

Aside from certain items that are designated on our website, our enormous stock moves way too fast to tag a particular item, with a particular stepping, for a particular order. We ship what we have, when we have it.

Yes. Please click here to view the Manufacturer and Technical Support Contact Listings.

Retail versions may come with additional accessories, retail packaging, bundled software and warranty coverage. OEM (Original Equipment Manufacturer), White Box and Brown Box versions include the product and sometimes the drivers, but not much else. They are packaged generically and do not include software. OEM products are best-suited for system builders who don't require documentation or bundled accessories. OEM software is delivered in a generic sleeve or container with little to no documentation or instructions. Because the serial number is exposed, OEM software cannot be refunded. Retail software comes with greater warranty coverage, all available retail packaging and accessories.

In order to obtain a quote, check current stock or get special pricing please call us at 800-800-8300. One of our talented sales representatives will assist you on these tasks.

In order to request special order merchandise please call us at 800-800-8300. One of our talented sales representatives will assist you with this tasks.

"10 users rated " means 10 people gave a 1-5 star rating. Because leaving written comments is optional, you will often find fewer written reviews than ratings.

using TigerDirect.com's online RMA system?Consumable items cannot be returned to TigerDirect.com for replacement or refund unless the item is new and sealed in its original packaging. Because of this, consumable items are not eligible for RMA through our online RMA system. Please contact our Customer Service Department via Live Chat, Email or Phone for RMA information regarding consumable items. SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.

TigerDirect.com provides MORE INFO and DETAILED SPECIFICATIONS links for your benefit. If you need additional information, feel free to contact TigerDirect.com 800-800-8300 or the manufacturer for the most accurate information.

You should begin the download by clicking on the appropriate link in your Order Confirmation email. .Once you have selected the link, please choose to 'Save Target As' or 'Save Link As.' Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation. Please contact Customer Support if you require any assistance.You may download the file anywhere you like, just make sure to remember the location where you saved it, along with the name of the file. If you choose to download the software to your Desktop, it will be easier to locate and to install the product once you have fully completed the download.

"The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. "Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer. If you know the filename, you can do a search on your computer for it. Please do not rename the file you are downloading as it may cause installation problems.

This site provides downloads that adhere to the HTTP 1.1 specification which allows for re-startable downloads. Therefore if your download stops or is interrupted before it is complete, simply click on the appropriate link in your Order Confirmation email again and the download should resume where it left off.

If your product has a serial number/unlock code, you can find this identifier in your Order Confirmation email.

First, make sure you have the correct serial number/unlock code. If the serial number/unlock code is still not working, please contact Manufacturer Customer Support

Unfortunately we are unable to exchange a downloadable product for a physical product. Please place a new, separate order for the physical product on the TigerDirect.com website if inventory exists.

It may take a few minutes for your personalized serial number/unlock code to be generated and an automated Order Confirmation email to be sent to your TigerDirect.com login ID. Please be patient as the email will be sent just as soon as possible. If, after waiting, you do not receive the Order Confirmation email with your download instructions, please check your Order Status on our website or contact Customer Support.

You will have 30-days to download your software from the day you receive your Order Confirmation email. We therefore strongly urge you to make a backup copy. TigerDirect.com is not responsible if the software is lost or somehow discarded beyond this 30-day period. If you simply require technical support for a functional product, please contact the product manufacturer directly for information.

Click on this site to register your Gateway system: http://www.onlineregister.com/gateway/cgi/index.cgi

*Price after manufacturer mail-in rebate. Restrictions apply. Click MORE INFO button next to your selected product above, "then click "Rebate Terms and Conditions" for terms and conditions." This product is factory recertified.

Go to http://www.tigerdirect.com/sectors/Rebates/index.asp
Just put in your item number or order number and print out your rebate form.

General questions about filling can be received through our customer service department by calling 800-800-8300.Status questions, such as: Have you received my rebate submission? When will I get my check? Can be answered through the number listed on each rebate form. Remember rebates are not filed at TigerDirect.com, they are processed by a rebate processing center.

A BWG 1 or 2 Year Onsite/Express Repair Plan does all the legwork for you. You'll get repair service at your home or office at your convenience OR we'll pickup your defective product, repair it at an authorized service center, and deliver the repaired product to your door! Includes Power Surge Protection from date of purchase!You'll be able to request a repair with one toll-free call, 24 hours a day!

Simply call the toll-free line at 800-770-4885 . It's that easy!An Onsite technician will contact you to arrange a convenient service appointment. OR, in the case of an Express Repair, once the repair is requested, you will receive a special shipping carton, via UPS ground delivery. The item is then shipped to an authorized service center for quick repair. When the repair is completed the unit will once again be shipped via UPS ground to you. All charges for shipping, packaging and insurance are covered by your Service Plan.

The Service Plan Support Center is open 24 hours each day, 7 days a week at 800-770-4885 .What are the benefits of a Product Replacement Plan?With a 1 or 2 Year Product Replacement Plan, if your product fails to operate for any covered reason, you'll receive a product replacement. The term of this plan is 1 or 2 years and commences after the expiration of the manufacturer's original warranty period.

If the Authorized Service Center deems that the item is beyond economical repair, the item will be replaced with the same or equivalent model.

The On-Site service calls are usually between 9:00AM and 6:00PM, local time and you can expect a return call from a factory authorized On-Site service representative within 24 hours of the initial request for service.When your repair requires Express Shipping, a special shipping box specific to your product will arrive at your doorstep within 1-2 business days of the entered request. Most shippable repairs are completed and the units are returned to you within 8 days.

Service and repair is performed by a selected group of Authorized Service Centers only.

The 1 or 2 Year Onsite/Express repair begins upon the expiration of the manufacturers original warranty and includes Power Surge Protection for the shortest portion of the manufacturer's original written warranty. Any problems relating to defective exchanges or returns that arise during the return/exchange time period will be in accordance with such policies.

If you decide to sell your covered product, your Service Plan can be transferred to the new owner at no charge in writing and by calling the toll-free Service Plan Support Line. It's quick, easy and greatly increases the product's resale value. You can transfer your Service Plan only once provided the Service Plan was never utilized and the product for which the Service Plan was purchased was never repaired or replaced.

Your new Service Plan begins when your manufacturer's warranty expires, providing coverage for defects long after your manufacturer warranty won't.

All products that have an Extended Warranty offer on the website can be covered.

The Service Plan offers you 100% protection from product failure for the entire term of the contract. You will never have to pay trip charges, deductibles, parts costs or any other charges normally associated with repairs. See the contract terms and conditions for exclusions to coverage.

Optimally, the best time to buy a Service Plan is when you purchase your new equipment. Should you decide to decline additional coverage at the point of sale, you can still purchase coverage up until 30 days before the expiration of the manufacturer's original warranty period.

Within 5 business days, to allow for shipping of your product, you will receive an email or hard copy containing a Service Plan Contract Number and the Terms and Conditions information.

You will be asked to make one call to our toll-free Service Plan Support Line to schedule a service call. You should have a copy of your original invoice and your Service Contract number ready, 800-770-4885 .

Yes. If canceled within 30 days of original purchase you are entitled to a full refund (refunds will be adjusted to account for any service that may have been rendered under the contract). Specific State conditions may apply. See Terms and Conditions for details. Canceling a Service Plan requires one call to the toll-free Service Plan Support Line.

Please call the toll-free Technical Support Line for assistance. Where Can I get BWG terms and conditions?
http://www.tigerdirect.com/applications/Here2Fix/termsconditions.asp

The item can be returned for a full refund through TigerDirect.com as long as it is within 30 days of original invoice date.Give us a call at 800-800-8300 and give the representative your order number, they will process cancellation on you BWGservice plan. Refund can take anywhere from 2-5 business days to post back on your account.

"Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. "TigerDirect.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 30 days. TigerDirect.com must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Click on track my order enter your order number, email and security code. Click on return next to the product price and follow the online steps. If next to the product it states returns not accepted, it could be because the item is over 30 days from purchase or because the item has manufacturerrestrictions that do not allow TigerDirect.com to offers returns. If there is a manufacturer restriction please call the manufacturer phone numberlisted on the page. If you have a special request, please give us a call at (800) 800-8300.

The address to send an RMA to is:
Returns Department
175 Ambassador Drive
Naperville Il. 60540
Attn: RMA# (write your RMA number here)

Unless otherwise specified on the item page, we will exchange products for different ones.

Please call us at 800-800-8300

It takes us approximately two business days to process a credit back to your credit card and 3-5 business days for it to appear on your statement.

It takes 5 business days for an RMA to process as "received" once we receive it. We will update your status as soon as your RMA has been processed.

It takes 5-10 business days for us to process and re-ship or issue a refund once we receive the product.

This means the RMA has been received and is currently processing. The RMA can no longer be edited or changed and will be processed according to the provided RMA specifications.

Yes. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for TigerDirect.com to process your RMA. TigerDirect.com cannot process RMA returns that are incomplete; incomplete RMAs will be returned to you. In most cases, items sent in for RMA replacement will be replaced with a full item set, including accessories. Please return all accessories with your RMA.In certain cases if accepted a 15% restocking fee will be charged.

Returns of NON-DEFECTIVE items or products missing components that are returnable by TigerDirect.com to product manufacturers may, at TigerDirect.com's sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at TigerDirect.com's sole discretion within 30 days of original invoice date. Please call us at 800-800-8300 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

Cross shipping is not available, if an item is within thirty days of invoice, we will charge for a new item being sent out and credit your account once we receive the RMA item. Or you may chose to wait until the return is received by us and then a replacementsent out to you of equal or lesser value.

We do not cross ship any items. Once the cpu is determined to be within its return period; we must have the CPU back in our warehouse and logged in through the RMA process before we can ship its replacement to you. Or you may chose to wait until the return is received by us and then a replacement sent out to you of equal or lesser value.

On a retail box CPU fan, warranty coverage is provided by the manufacturer. However, we can replace the entire Retail CPU package within thirty days of the invoice date if you return the entire CPU package, including all accessories and packaging. If you'd like to have just a fan or heatsink replaced, call the manufacturer. If the fan is bought separately we can follow the same return steps as posted on our return policy.Click here for return policy

If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.You can always call us at 800-800-8300 for refund or replacement of the item.

but the RMA Status page still does not show that it has been received. What now? It takes 5 business days for an RMA to process as "received" once we receive it. If your tracking number confirms reception, give us a5 business days to process the RMA, and then call us if your RMA Status still has not been updated.

Most warranties have limitations in some form or other. This is not a bad thing, just the way of describing what the warranty covers.

A limited warranty doesn’t mean you are not getting great coverage, it just means you should be aware some conditions or limitations will apply.

Warranty coverage varies by manufacturer and product. It’s advisable to compare different manufacturer’s warranties, just like product features and price. To see each product’s warranty, see below, or visit the manufacturer’s website.

Microsoft Retail Version:Retail:

Windows operating system products that are acquired through a retail store (physical or online) are individually licensed and are activated. Retail version of Windows generally can be purchased in two license pricing levels, namely Full of Upgrade license.

Retail version of Windows license includes full support from Microsoft, and each purchased copy comes with one unique product key (printed on the product packaging), which the user enters during the product installation to complete the activation online or via phone.

Microsoft System builder:

OEM (Original Equipment Manufacturer) license is a restricted version of Windows that included with a new computer. Manufacturers and vendors ship Windows with OEM license as it’s deeply discounted when compared with retail copy. OEM license has limitation that it can only perform a clean install or custom install, but not upgrade.
OEM license can only be installed on one computer, and is forever locked and bounded to the computer (motherboard) of which it’s installed. System Builder OEM license may be available to general customer who purchased a new PC (or hardware) from a small system builder via retail store.

Support for Windows with OEM license is provided by OEM or system builder, which is usually non-existent. So, end-users are virtually have to support their own.

We are a Direct OEM System Builder and are able to distribute the product as such.

Ultimately it is up to you to determine which type is best for your use.

www.microsoft.com/genuine/

To find out if you are a winner in one of our sweepstakes, type "sweepstakes" or "winners" on the search bar, you will be redirected to our sweepstakes page. Once on the page click the winners tab and you will be taken to the winner's page.

Winners List by mail:
For the winner's name, send a self-addressed stamped envelope to: TigerDirect, Inc. Contest Winners List, 7795 W. Flagler suite 35, Miami, FL 33144

All winners will be notified by email, and will have to fill out an affidavit in order to claim their prize.

What is Dimensional weight?

For standard size packages carriers use actual shipping weight to determine the billable weight. For oversize packages carriers use Dimensional weight to determine billable weight. Dimensional weight considers the amount of space a package occupies in relation to its actual weight, to determine billable weight. To determine if dimensional weight applies to your shipment you need to determine cubic size.

How To Measure the Cubic Size of Your Package Formula L x W x H:

Calculate the cubic size of your package by multiplying the height in inches, by the length in inches, by the width in inches. Round each measurement to the nearest whole inch. The resulting total is the cubic size of your package.

Determine Dimensional Weight: Formula L x W x H/225:

For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.

For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.

Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

The shipping dimensions from the manufacturer are for new product in original packaging. However certain products are refurbished products. The refurbisher does not use original packaging after processing rather uses packaging that accommodates a variety of product types through use of a larger box with different types of inserts. Since the box is bigger it triggers dimensional weights.

Determine Dimensional Weight: Formula L x W x H/225

For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.
For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.

Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

If you have a multiple-package shipment, add the cubic sizes for all of the packages together. The total is the cubic size of your shipment.

Garmin
• Go to www.garmin.com and register product
• 60 Day nuMaps guarantee from date product is registered, applies to new and refurbished models
• Update available for download only

Magellan
• Need to call 800-707-9971 and register product
• 30 day map guarantee from date of purchase, update available for new and refurbished GPS models
• Need to email or fax store receipt to magellan_pop@cs.magellangps.com orfax # 866-935-5539
• $10 shipping charge applies for CD or SD card, (depending on model) update not available for download

TomTom
• Go to www.tomtom.com and register product and download TomTom HOME
• 30 day map guarantee from date product is registered
• Update available for download only
• Applies to new product only, refurbished models do not qualify for the free update

Go to: http://www.gsmworld.com/roaming/index.html

And in the search bar (under “country/network search”, type in the country where the customer tells you they will be traveling.

Then choose the provider they plan to use.

(If you are not sure, scroll down, and you can pick the country, and it will give you the full list of carriers and bands)

The results will show you what GSM band each provider in that country is on.

If they don’t match what the phones specs say, THE PHONE WILL NOT WORK.

If the item is a regular retail assortment item or regular ad item, rain checks are allowed.

If it is an ad coupon item, these are limited generally to 2 day coupons, limited quantities while supply lasts, no rain checks.