My package shows delivered but I never received it, what can I do?
What are Recertified products?
What is the return policy for open box merchandise? Do open box items offer any additional return policy coverage?
Who provides the lifetime warranty coverage mentioned in some item descriptions?
I returned my cellular phone but I was denied an exchange or a refund. Why?
I have the missing components for my cellular phone, can I send them in for return or exchange?
My phone exchange or return was rejected due to water/physical damage or EIN number and/or serial number missing. Can I resubmit?
Does offer a money-back guarantee?
My CPU is running at a slower clock speed than what was advertised. Why?
May I request/reserve a specific version or revision of a product?
Will test parts or assemble a system using the components I purchase?
Can advise me of whether the components I am purchasing are compatible?
Does know the estimated time of arrival for out-of-stock merchandise?
Can inform me if and when it will carry an item not currently sold on the website?
Do you Price Match?
The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference?
Can ensure that I will get a specific serial number or stepping of a product?
Does provide contact information for the manufacturers whose products they carry?
What are the differences between the OEM and retail versions of a product?
How can I obtain a price, stock or shipping quote from
Will special order merchandise that is not currently listed on the website?
Why would the website indicate that there are 10 product reviews for an item when I can only read 4 of them?
Can I obtain an Return Authorization for a Consumable Item(Ink/Toner Cartridge, Paper Product, Blank CD/DVD Media, Batteries etc.)?
Where can I acquire more information on the products listed at
How do I download software that I have purchased?
I have finished downloading the software. Where do I find it?
What if the download stops before it has completed?
How do I acquire my serial number or unlock the codes for my software purchase?
My serial number/unlock code is not working. What should I do?
What if I would prefer to have the item shipped but I've already ordered the download?
I purchased downloadable software but have yet to receive my Order Confirmation email with the download instructions. What should I do?
I previously purchased a downloadable product and somehow lost it through reformatting or a similar occurrence. What recourse do I have?
How do I register my Gateway computer?
What do all of the icons on mean?
Where can I get a copy of my rebate form?
I have questions about my rebate. Who do I contact?
What are the benefits of an Onsite/Express Repair Plan?
I have Square Trade's Extra Protection, how do I request a Repair?
What are the Square Trade Service Plan Support Center hours and phone number?
What happens if my product is beyond repair?
How quickly can I expect to receive service from my Square Trade Warranty?
Who performs the service for my Square Trade Warranty?
When does my Square Trade Warranty coverage begin?
Are Extended Service Plans Transferable?
What benefit do I receive from the Service Plan since the product has a warranty from the manufacturer?
What products can be covered?
What does the Service Plan cover, and are there any hidden costs?
When can I purchase a Service Plan?
When will I receive a contract?
What information do I need to schedule service?
Can I cancel the Service Plan?
What about DOAs and damaged equipment?
What address should I send my return to?
May I exchange my RA item for a different product?
How do I check the status of my RA?
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
I am certain that my return was delivered to, but it hasn't been marked as "received" on the RA Status page. Why?
Approximately how long does it take for to process an RA?
I just checked my order status online and the current status is "returned." What does this mean?
Is it necessary to return each individual accessory when I send in a return? What should I include with my RA?
Will cross-ship replacement merchandise?
Will cross-ship a replacement CPU?
The heatsink and/or fan of the retail CPU I purchased is faulty. How do I get it replaced?
I received an email indicating that the item I RA is no longer available or is backordered. What happens now?
The tracking number for my return confirms that TigerDirect has received my returned product, but the RA Status page still does not show that it has been received. What now?
What Is A Limited Warranty?
What's the difference between Microsoft System builder and Microsoft Retail Version?
How do I know if I won a sweepstake?
What is Dimensional weight? How is weight calculated?
Why are the shipping dimensions indicated on your site different from what the manufacturer indicates?
How do I update my GPS Maps?
How do I know if the unlocked phone I purchased will work in my country/location?
What is your retail policy on “Rain Checks?”
Does TigerDirect have a recycling program?
Does TigerDirect have a wish list and if it does am I able to share it with friends as well as family members?
For how long do items stay in my wish list?
For how long do items stay on my temporary wish list?
I bought a mobile phone with a contract, how do I change the mobile phone for another one?
Does TigerDirect have a mobile App?
A product I purchased at TigerDirect has been recalled by the manufacturer, can TigerDirect help me in returning this item back to the manufacturer?
My phone exchange or return was rejected due to water/physical damage or EIN number and/or serial number missing. Can I resubmit?
My windows operating systems says it's not genuine, what do I do?
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Service and Price.
I'm a first time buyer and will definitely use TigerDirect again. I did not ask for next service but that's what I got. I ordered on Wednesday and it arrived on Thursday! The packaging was very secure. I bought the computer as a travel computer - sort of a cheap alternative to my main work laptop. The reconditioned computer from TIGERDIRECT exceeded my expectations. (by Eville, September 07, 2013)
By Eville

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