When you place an order we will attempt to obtain an authorization from your bank for the amount of your order, this authorization is not a charge rather it is an approval from your bank that funds are available. When an authorization is obtained the funds authorized are held and not available for other use but are not removed from your account until the authorization is turned into a charge. The authorization does not become a charge until your order passes all fraud protection procedures and until your order is shipped. In the unlikely event you cancel your order before it ships, the authorization hold will automatically drop (within you bank’s terms) and it will never become a charge.

If it's noted on our rebate center then it will. Just put your part number on our rebate center page to receive rebate information.
http://www.tigerdirect.com/sectors/Rebates/index.asp

Remember checks will take 14 business days to be released from the time we process it into our system. If it has been longer than that,calls us at 800-800-8300 and provide us with you check or money order number, and the tracking number you used to send it in to us.We will start an investigation to locate your check or money order and apply it to your order.

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. We will also verify name, address and phone number on you billing to make sure it matches with the issuing bank's records.

Credit Cards
Bill Me Later
EBillMe
Preferred Account
Gift Certificate (usa only)
Pre-paid Company Check, Personal Check, Cashier's Check
Money Order
Wire Transfer
Open accounts

Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)

No C.O.D. orders will be accepted.

We accept international credit cards for the countries listed below:

Anguilla
Antigua and Barbuda
Aruba
Bahamas
Barbados
Bermuda
British Virgin Islands (Tortola, Anegada, Virgin Gorda)
Cayman Islands
Canada
Dominica
Grenada
Guadeloupe
Guam
Jamaica
Martinique
Montserrat
Netherlands Antilles (Curacao, Bonaire)
Puerto Rico
St. Kitts & Nevis
St. Martin/St. Maarten
St. Barthelemy
St. Lucia
St. Vincent & the Grenadines
Trinidad & Tobago
Turks & Caicos
U.S. Virgin Islands (St. Thomas, St. Croix, St. John)

Credit and debit cards issued by banks outside of the U.S. are a valid form of payment. These cards are subject to the same security checks as cards issued by banks in the U.S.
The security checks are intended to ensure the safety and security of your financial information and prevent unauthorized use of your credit or debit card. Unfortunately, communication with foreign banks is not always as seamless as with banks based in the U.S., and we may be unable to verify the information required to complete your transaction.

If we are unable to verify payment, we will cancel your order and send you notification by email that the order could not be completed. To further ensure security and privacy, these emails do not include details of why the order was not completed.

TigerDirect.com or one of its affiliates has locations in Florida, Idaho, Texas, North Carolina, South Dakota,Georgia and Illinois the appropriate tax rate is charged for any order shipping to these states.

* Florida, Idaho, Texas, North Carolina, South Dakota,Georgia and Illinois residents are charged according to their state and local tax rate

Security is a top priority for us. When you submit sensitive information via the website, your information is protected both online and offline.When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. We use the most advanced form of SSL software available: 128-bit encryption by VeriSign. To learn more about SSL, follow this link www.verisign.com.Access to all of our users' information is restricted. TigerDirect.com operates in a secured and locked facility that requires all employees to check in.Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All TigerDirect.comservers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected.

If you place your initial order online and input your local Florida, Idaho, Texas, North Carolina, South Dakota,Georgia and Illinois tax rate in the appropriate box on our ordering form. After you've submitted your order, fax us at 305-415-2886 with your Government Tax Exempt permit and include the sales order number. If you have made several previous orders, please mention those sales order numbers and we will refund your tax charge on those orders as well, as long as the order is within 30 days. If you have any questions, please give us a call at 800-800-8300.Tax: All customers outside of Florida, Idaho, Texas, North Carolina, South Dakota,Georgia and Illinois will not be charged any tax. Therefore, customers in those locales do not need to fax or set up any reseller tax exemption form.

Please note we only collect taxes on based on your shipping address, not your billing address.

A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.

Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information. If no resolution is reached within 5 business days, your order will be cancelled.

You can place an order and pay by check or money order by clicking calling us at 800-800-8300. You will then be instructed on how to proceed with your order. You'll have to write the order number on your check, print your confirmation, wrap the check or money order in it and send it (traceable means) to:

Subject: Lockbox addresses

Comp USA Retail , Inc
P O Box 935306
Atlanta GA 31193-5306

Global Computer Supplies, Inc.
P O Box 935308
Atlanta GA 31193-5308

Global GOV/ED Solutions, Inc.
P O Box 935311
Atlanta GA 31193-5311

Tiger Direct, Inc. dba Infotel Distributors
P O Box 935313
Atlanta GA 31193-5313

-Infotel will go to Tiger Direct account#9015 (as usual) – Box 935313
-Ultra Computer Products, Inc. account#8977 is going to Tiger account# 9015 – Box 935313
-CompUSA account#8964 to CompUSA Retail account#9125 – Box # 935306

If you want to send items using an overnight courier and require the street address for the Atlanta Lockbox Processing Site, that address is as follows:

ATLANTA
Wachovia Bank
Lockbox Name
Lockbox#
3585 Atlanta Ave
Hapeville, GA 30354

Ref: order #

We must receive your payment within 7 days of the day you placed your order, or your order will be cancelled.

eBillme is the secure payment option that does not require a credit card. Simply checkout using eBillme and pay for your purchase through your bank's online bill pay portal.It's fast, easy, and best of all - there is no signup and you never have to share your financial information.Every time you checkout with eBillme, you're covered by our free Buyer Protection program!

Checkout with eBillme at checkout, select eBillme as your payment option. A copy of the eBill will be emailed to you for your records.Pay at your bank's websiteLogin to your bank's website and go to the bill pay section. Follow the instructions found in your eBill to add eBillme as a payee and then pay for your order - the same way you pay your other bills.

Click here for step by step instructions

Support@eBillme.com or call 888-899-6633
Toll free: 866-365-6632

2-3 business days from the time electronic payment is received. 7-10 business days for check order. If over 7-10 business days customer must call their bank for payment confirmation.

Refunds are always sent in the form of a check. Refunds can take 14 business days to be received.

Web: you may visit the Bill Me Later website at www.billmelater.com
Phone: to speak with a Customer Care representative you may call 1-866-528-3733 between the hours of 9:00 AM and 11:00 PM Eastern Time, seven days per week.

The TigerDirect.com Gold Card is offered through Wells Fargo. It is a credit card account that gives you special savings, financing and other exclusive benefits to reward you for being a loyal TigerDirect.com customer. You'll also receive a dedicated credit line so you can buy the TigerDirect.com products you need.

With your TigerDirect.com Gold Card you can get special financing throughout the year on hundreds of items at TigerDirect.com.

Your credit limit is based on the credit information provided to us at the time of your application. The credit we extend to you can also be affected by how you maintain the account with us.

No, you'll have the option of paying your balance in full or over time.

We are dedicated to providing you with total ease and convenience when it comes to making purchases. If you have any questions or concerns, you can reach us by our toll free telephone number, e-mail, or letter. To get in touch with us, call us at 1-800-800-8300 for details.

Simply select the TigerDirect.com Gold Card as your payment option when you check out at TigerDirect.com. The TigerDirect.com secure check-out method will require you to enter your account number.

Click Here for Tiger Gold Card Disclosure

You have the option to pay using a Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)

How do I identify Phishing or Spoofed E-mails? Know what TigerDirect.com won't ask for TigerDirect.com will never ask you for the following information in an e-mail communication:
* Your social security number or tax identification number
* Your credit card number, PIN number, or credit card security code (including "updates" to any of the above)
* Your mother's maiden name
* Your TigerDirect.com password

Occasionally if you place an order with incorrect information, you may receive an email from TigerDirect.comgiving you the opportunity to correct your shipping/billing information. When this occurs you will have to log into the TigerDirect.com website to input this info, or call us at 800-800-8300.Never submit the information mentioned above directly through an email.

Give us a call at 800-800-8300 and provide the representative with your PayPal transaction ID number, they will start an investigation to locate the funds.Investigations can take 2-5 business days to be concluded. Keep in mind PayPal order can take 24-48 business hours from time payment is made.

PayPal is the only payment Method available for payment through Ebay.

Our prices are not negotiable. Our products are being sold at a fixed base price in which bidding and auctioning
are not necessary. Please order at your leisure.

Please note that any state that contains one of our business centers in it will collect sales tax.
If the state that you are shipping to is: Florida, Idaho, Texas, North Carolina, South Dakota,Georgia and Illinois, you will be charged sales tax.

Please give us a call at 800-800-8300, one of our representatives will notify Amazon regarding this issue and we will
credit the correct amount within the next 24 hours.

We can ship orders most anywhere in the world that is serviced by UPS, provided that there are no customs or vendors restrictions.
In order to verify if we ship to a certain area, or to find shipping charges, simply place the items in your shopping cart and go to the checkout page. The "country" tab shows the countries we currently ship to, and the checkout page will reflect the shipping charges to that location. Unfortunately, if your country is not listed, we do not ship there.

We do price-match Amazon.com.

Get an extra layer of security when you shop online
In addition to our other ways of preventing, detecting, and resolving fraud, we offer Verified by Visa, a free, simple-to-use service that confirms your identity with an extra password when you make an online transaction.

Verified by visa is an additional layer of online protection for visa card holders (from VISA, not us). For account holders, you are required to input the information asked of you (usually just the last 4 digits of your social). You may choose to bypass this feature, but you may be required to call our order verification hotline to your order.

Should you believe there are unauthorized charges, please contact your Credit Card company for assistance.
You can also reach our credit department at 800-955-1888, for additional assistance.

We currently accept Wire Transfers as a payment method for international customers.

NOTE: There is a $25 processing fee for making a Wire Transfer payment.

Exception: If the country you are shipping to is listed below, then we will accept credit card payments.

Anguilla
Antigua and Barbuda
Aruba
Bahamas
Barbados
Bermuda
British Virgin Islands (Tortola, Anegada, Virgin Gorda)
Cayman Islands
Canada
Dominica
Grenada
Guadeloupe
Guam
Jamaica
Martinique
Montserrat
Netherlands Antilles (Curacao, Bonaire)
Puerto Rico
St. Kitts & Nevis
St. Martin/St. Maarten
St. Barthelemy
St. Lucia
St. Vincent & the Grenadines
Trinidad & Tobago
Turks & Caicos
U.S. Virgin Islands (St. Thomas, St. Croix, St. John)

Credit and debit cards issued by banks outside of the U.S. are a valid form of payment. These cards are subject to the same security checks as cards issued by banks in the U.S.
The security checks are intended to ensure the safety and security of your financial information and prevent unauthorized use of your credit or debit card. Unfortunately, communication with foreign banks is not always as seamless as with banks based in the U.S., and we may be unable to verify the information required to complete your transaction.

If we are unable to verify payment, we will cancel your order and send you notification by email that the order could not be completed. To further ensure security and privacy, these emails do not include details of why the order was not completed.

Instructions for Wire Transfer:

WELLS FARGO BANK, N.A.
420 Montgomery
San Francisco, CA 94104

Wire ABA# 121000248

Account # 2000021399015
Account name: (TIGERDIRECT.com)
REFERENCE: (Order Number)

INTERNATIONAL WIRE only SWIFT# WFBIUS6S

NOTE: There is a $25 processing fee for making a Wire Transfer payment.


Instructions for Electronic Check (ACH, EFT, DDF):
WELLS FARGO BANK, N.A.
420 MONTGOMERY
SAN FRANCISCO, CA 94104

ABA#: 067006432

ACCOUNT #: 2000021399002

FOR BENEFIT: Company Name

REFERENCE: Order Number

We charge the following Provincial Sales Taxes for orders shipped into these Provinces; Ontario (OST #3521-3973) 8%. Quebec (QST/TVQ #1208607843 TQ0001) 7.5%. Manitoba (RST #066328-6) 7.0%. British Columbia (SST #R381986) 6%. Federal Goods and Services Tax (GST #103676441) will be charged for all orders shipped to a Canadian address, except Government orders and orders bound to destinations where GST is exempt. Harmonized Sales Tax (HST #103676441) is charged on all shipments to these provinces, N.B., N.S. and NL. All applicable sales taxes are charged on the products purchased including the shipping and handling amount. (plus the GST in Quebec).

If an order is shipped out on separate boxes; the original authorization for the total amount of the order is not used.
An authorization was obtained for each box that shipped out. This may have cause a hold for the total amount to still show as pending on your statement, and a separate charge for each box to show on the account as well.

In order to resolve this issue give us a call at 800-800-8300, and provide us with your bank's phone number, we will contact the bank and release the authorization.

A maximum of up to 7 Gift Cards may be redeemed on an order

Unless the card is purchased at one of the retail stores (only to be used at retail), you will not receive a physical card.
You will receive in the mail a paper card; the letter will explain the card can only be used online or over the phone.

No, web gift cards can only be used online or through the call center, retail gift cards can only be used at one of our retail stores.

Gift card refunds always go back to the gift card. No cash refund

As we transition to a new bank, Bill Me Later, will be closing their Tiger Direct preferred account.

The last day to make purchases on their Tiger Direct preferred account is April 30, 2013. Retail store will not be able to accept TigerDirect.com preferred accounts.

May 1, 2013 Tiger Direct Preferred account program through Bill Me Later will be discontinued and customer’s accounts closed for new purchases.

Terms and conditions associated with the TigerDirect.com account will not change as the result of the closing. This means the same interest rate and payment plan will remain the same on purchases made before the account closure.

TigerDirect.com Preferred account holders can call 1-800-266-7872 between 9AM and 11PM EST.