Frequently Asked Questions


Search:

 
 Ordering
How long does it take to process an order?
May I take advantage of a manufacturer mail-in rebate through TigerDirect.com?
How do I change my TigerDirect.com account login ID?
Is the TigerDirect.com website secure? What type of security features are utilized to safeguard my information?
Does TigerDirect.com sell or release my personal information?
Does TigerDirect.com offer a paper catalog?
I can't view or login to the TigerDirect.com website. What can I do?
What should I do if an item is missing from my order?
Can I pre-order a product that is not yet in stock?
Can I back order an item that is out-of-stock?
Can TigerDirect.com Customer Support agents physically obtain a product and describe it to me?
I received an email indicating that a product is now in stock. But when I check the website, the product is out-of-stock. Why?
How do I use TigerDirect.com's shopping cart?
Why does TigerDirect.com place Quantity limit restrictions on some items?
Do open box items qualify for rebate offers?
What is the difference between TigerDirect.com and TigerDirect.ca?
Does TigerDirect.com accept phone, fax, email , chat or mail orders?
I didn't see an order confirmation page. Did my order go through?
I think I may have placed a duplicate order. What should I do now?
I think I may have placed a duplicate item on my order. What should I do now?
After I submit an order with TigerDirect.com, how will I be advised of the order's progress?
How can I check my TigerDirect.com order status online?
Can I add, change or remove items from my order after it has been submitted?
May I combine two separate orders to save on shipping costs?
How can I cancel my order?
Can I reactivate an order that has been cancelled?
Is the TigerDirect.com website secure? What type of security features are utilized to safeguard my information?
I am experiencing trouble with my shopping cart. What can I do?
I can't view or login to the TigerDirect.com website. What can I do?
What happens if an item is backordered?
What happens when an item is out-of-stock?
What should I do if an item is missing from my order?
Can I back order an item that is out-of-stock?
How do I redeem my TigerDirect.com Gift Certificate?
My gift certificate did not work online and my credit card was charged in full, What can I do?
Can TigerDirect.com use registered mail for my APO/FPO order?
How long after buying a Gift Certificate does it take for a Gift Certificate to be sent out?
Do TigerDirect.com Gift Certificates expire?
Can I redeem a Gift Certificate toward a purchase that exceeds my Gift Certificate amount?
In what denominations can TigerDirect.com Gift Certificates be purchased?
I lost my Gift Certificate Claim Code. What should I do?
Can TigerDirect.com Customer Support agents physically obtain a product and describe it to me?
I received an email indicating that a product is now in stock. But when I check the website, the product is out-of-stock. Why?
Why is my order being held when the bank shows the charge was approved?
After I submit an order with TigerDirect.com, how can I check my order/shipping status?
I checked my order status online and was advised that my order was on hold. Why?
What payment methods can I use when purchasing through Ebay?
Where can I ship an Ebay order?
Are Ebay Prices negotiable?
How does the Daily deal work on Ebay?
Click here to see more from category 'Ordering'

 
 Contact
How can I contact AIT?
Can I place an international order online?
How do I know if I won a sweepstake?
Why do i have to give my phone number to place an order?
I was dealing with a specific agent, and would like to use him again? How can I contact him directly?
I would like a situation escalated, and would like to speak to a manager. How can I contact one?
Can I speak to the CEO or president of the company?
How do I enter your sweepstakes?
I cannot access your webpage from my country. What happened?
Why am I unable to use my “Bill me later” TigerDirect Preferred account?
I sent an e-mail to TigerDirect.com 3 days ago and I do not have a response. What should I do?
A product I purchased at TigerDirect has been recalled by the manufacturer, can TigerDirect help me in returning this item back to the manufacturer?
I returned an item but my PayPal account was not credited, what can I do?
How do I contact TigerDirect.com?
How do I get special offers, coupon codes, and exclusive promotions?
What information should I provide TigerDirect.com when I call, email or fax?
How can I subscribe to TigerDirect.com Email Blasts ?
How can I unsubscribe to TigerDirect.com email blast ?
I unsubscribed to TigerDirect.com email blast already, why I still receive email blasts from you?
Does TigerDirect.com offer any technical support or advice?
Does TigerDirect.com have a store where I can physically purchase my merchandise?

 
 Credits
How come I am not able to use my TigerDirect Preferred Account?
What is the Rebate Assurance Policy?
There are charges on my account different than the total of my order. What are they?
I returned an item back to the warehouse but have not received my refund. What can I do?
If I used Google as my payment method, who do I contact for an exchange/return?
I received an email indicating that the serial number of the item RA does not match the serial number of the product I originally purchased from TigerDirect.com. What should I do?
UPS has returned my order/package to TigerDirect.com. What happens now?
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
How do refunds/credits work? How is a refund/credit applied? Does TigerDirect.com offer in-store credit?
I have a double authorization on my credit card account. What can I do?
I want my shipping and handling refunded back because there was an issue with my order delivery time.
A refund check was sent to me but I never received it, what can I do?
I cancelled an item I need my check refunded back. What can I do?
I overpaid on an order and I need my check refunded back. What can I do?
I returned an item back to the warehouse but have not received my refund. What can I do?
What can I do if the incorrect amount was refunded back to my amazon account?
Click here to see more from category 'Credits'

 
 Payment
How do I make a payment with a wire transfer, electronic check or manual check?
What payment methods are allowed for international customers?
I noticed some charges from your company that I did not make or authorize. What should I do?
What is verified by VISA, and do I need to enter information in it?
Do you price match Amazon.com?
What countries can I ship to using Amazon? What will my shipping charges be?
What can I do if the incorrect amount was refunded back to my amazon account?
Are Ebay Prices negotiable?
If I place my order through eBay will I pay Sales Tax?
What payment methods can I use when purchasing through Ebay?
Why is my order being held when the bank shows the charge was approved?
Do open box items qualify for rebate offers?
I sent in a check/ money order but my order has not been released. What should I do?
Why must TigerDirect.com verify my shipping address?
What payment methods does TigerDirect.com accept?
Does TigerDirect.com charge sales tax?
Is TigerDirect.com a secure website? What type of security features are utilized to safeguard my information?
I am tax-exempt. How do I place an order with TigerDirect.com without being charged for tax?
Why was my credit/debit card be declined when I know for certain that I have the funds available?
Does TigerDirect.com know specifically why my credit/debit card was declined?
May I pay using a check or a money order?
What is eBillme?
What is Comenity Capital Bank's phone number?
Why was I Pre-Approved to TigerPay?
Am I guaranteed approval for the TigerDirect Credit Card?
Can I opt-out of future prescreens for TigerDirect credit services?
Why did I receive the “notify by mail” response when applying for TigerPay?
What are the credit limits I can receive?
How does do I get a larger credit limit?
If I was to ask, can an agent let me know that a soft inquiry was done to my credit bureau report in order to provide me with the pre-approved offer?
If I change my mind after approval is obtained, can we void the request?
Is there someone I can speak to about why I was not able to be instantly approved?
What are the different financing options that are available on TigerDirect Credit Card purchases?
Can I pay my balance off before my deferred interest purchase ends?
What happens if I do not pay off my purchase until after the 12 month deferred interest plan?
May I choose to change my financing option plan anytime during the life of the plan?
Is there an annual fee on the TigerDirect Credit Card?
Can I make a return without my receipt when I made the purchase on my TigerDirect Credit Card?
What is Bitcoin?
If I used Google as my payment method, who do I contact for an exchange/return?
For how long do items stay on my temporary wish list?
How do I return an item that I’m receiving directly from a third party vendor?
Will the payment terms associated with my TigerDirect Preferred account change?
How come I am not able to use my TigerDirect Preferred Account?
Why am I unable to use my “Bill me later” TigerDirect Preferred account?
How do refunds work on a gift card?
Can I use my web/call center purchased gift card at the retail stores or vice versa?
Will I get a physical gift card?
How many gift cards can be used per order?
There are charges on my account different than the total of my order. What are they?
Click here to see more from category 'Payment'

 
 Products
Is it mandatory to have an RA number in order to return a product to TigerDirect.com?
How do I acquire a Return Authorization number (RA#)?
What address should I send my return to?
May I exchange my RA item for a different product?
How do I check the status of my RA?
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
I am certain that my return was delivered to TigerDirect.com, but it hasn't been marked as "received" on the RA Status page. Why?
Approximately how long does it take for TigerDirect.com to process an RA?
I just checked my order status online and the current status is "returned." What does this mean?
Is it necessary to return each individual accessory when I send in a return? What should I include with my RA?
When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
Will TigerDirect.com cross-ship replacement merchandise?
Will TigerDirect.com cross-ship a replacement CPU?
The heatsink and/or fan of the retail CPU I purchased is faulty. How do I get it replaced?
I received an email indicating that the item I RA is no longer available or is backordered. What happens now?
The tracking number for my return confirms that TigerDirect has received my returned product, but the RA Status page still does not show that it has been received. What now?
My package shows delivered but I never received it, what can I do?
What is the standard return policy for TigerDirect.com products?
What is TigerDirect.com's Software Return Policy?
What is the return policy for CPUs? How does the CPU return policy work?
What is the return policy for a bundle?
What are Recertified products?
What is the return policy for open box merchandise? Do open box items offer any additional return policy coverage?
Who provides the lifetime warranty coverage mentioned in some TigerDirect.com item descriptions?
I returned my cellular phone but I was denied an exchange or a refund. Why?
I have the missing components for my cellular phone, can I send them in for return or exchange?
My phone exchange or return was rejected due to water/physical damage or EIN number and/or serial number missing. Can I resubmit?
Does TigerDirect.com offer a money-back guarantee?
My CPU is running at a slower clock speed than what was advertised. Why?
May I request/reserve a specific version or revision of a product?
Will TigerDirect.com test parts or assemble a system using the components I purchase?
Can TigerDirect.com advise me of whether the components I am purchasing are compatible?
Does TigerDirect.com know the estimated time of arrival for out-of-stock merchandise?
Can TigerDirect.com inform me if and when it will carry an item not currently sold on the website?
Do you Price Match?
The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference?
Can TigerDirect.com ensure that I will get a specific serial number or stepping of a product?
Does TigerDirect.com provide contact information for the manufacturers whose products they carry?
What are the differences between the OEM and retail versions of a product?
How can I obtain a price, stock or shipping quote from TigerDirect.com?
Will TigerDirect.com special order merchandise that is not currently listed on the website?
Why would the website indicate that there are 10 product reviews for an item when I can only read 4 of them?
Can I obtain an Return Authorization for a Consumable Item(Ink/Toner Cartridge, Paper Product, Blank CD/DVD Media, Batteries etc.)?
Where can I acquire more information on the products listed at TigerDirect.com?
How do I download software that I have purchased?
I have finished downloading the software. Where do I find it?
What if the download stops before it has completed?
How do I acquire my serial number or unlock the codes for my software purchase?
My serial number/unlock code is not working. What should I do?
What if I would prefer to have the item shipped but I've already ordered the download?
Click here to see more from category 'Products'

 
 Shipping
How can I contact AIT?
How long will AIT hold my packages before returning them back to the shipper?
How long will AIT take to deliver my package?
Are there certain areas AIT will not ship to?
Can I place an international order online?
Do all shipping companies deliver to my home, front door, inside rooms?
What are the physical restrictions for APO/FPO packages?
How and where can I track my package?
What is that group of numbers and letters at the bottom I have to copy? Why is this necessary?
I am getting an error with tracking my package from the captcha box, what do I do?
What is the “Inner circle?”
What is Dimensional weight? How is weight calculated?
Why are the shipping dimensions indicated on your site different from what the manufacturer indicates?
What Is Econoship/UPS Basic?
What is an “RA?”
If I used Google as my payment method, who do I contact for an exchange/return?
If I purchased an item online am I able to pick it up at a store?
I’m having a delivery issue; the customer service rep mentioned something about “Drop Ship.” Can you please clarify what “Drop Ship” is?
How do I return an item that I’m receiving directly from a third party vendor?
Does TigerDirect have a recycling program?
Does TigerDirect.com have a email blast email that I can subscribe to?
How do I get my tracking number?
My tracking number is not working. What should I do?
UPS has my package but they have not delivered it yet. Why?
Why was a UPS InfoNotice left on my door?
I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?
What time will UPS make its next delivery attempt?
What is the purpose of the UPS InfoNotice barcode and barcode number?
When will my UPS package arrive?
What is the estimated time for each shipping method offered?
What is a business day?
What shipping method is used for orders going to Hawaii and Alaska?
I will not be available to receive my package(s) when UPS returns. What are my options?
How can I obtain additional support for my UPS delivery?
Does TigerDirect.com pay the return shipping cost for defective merchandise?
Does TigerDirect.com deliver to APO or FPO addresses?
Does TigerDirect.com deliver to P.O. Boxes?
Why was my order sent in multiple packages when it all could have fit in one box?
Why did UPS separate my packages?
UPS has returned my order/package to TigerDirect.com. What happens now?
Is it possible to request that UPS hold my package(s)? Can I have a package re-routed to a different address?
Are shipping costs added cumulatively for each item I order, or do they decrease when multiple items are purchased together?
Does TigerDirect.com ship internationally?
How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?
Can TigerDirect.com use registered mail for my APO/FPO order?
My item is still at the dropshipper pending shipment, but I want to cancel it, What should I do?
I received the wrong Item, what can I do?
What is a UPS pre paid label?
How do I use a UPS pre paid label?
What is YRC? Didn’t you ship freight orders with Yellow Freight or Roadway?
Click here to see more from category 'Shipping'
My Account
Welcome!
Log in or Create Account
Invoice Copies
Your Shopping Cart
0 Items 
Total: $0.00

View your Shopping Cart
Testimonials
Service and Price.
I'm a first time buyer and will definitely use TigerDirect again. I did not ask for next service but that's what I got. I ordered on Wednesday and it arrived on Thursday! The packaging was very secure. I bought the computer as a travel computer - sort of a cheap alternative to my main work laptop. The reconditioned computer from TIGERDIRECT exceeded my expectations. (by Eville, September 07, 2013)
By Eville

See testimonials.

Shop By Brand







Today's Top Deal RSS Feed