We have a very fast turnaround period however; it may take one to two business days for us to process certain orders (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local carrier guidelines for delivery. We offer Expedited Processing for orders placed on weekdays before 4PM PST for an additional small fee. We will try our best however; we cannot guarantee that your order will ship the same day. If you place your order before the cut off time and we fail to ship your order on the same day, we will refund the Rush Processing fee.

For your convenience, TigerDirect.com advertises current Manufacturer rebates on our website. Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, check our rebate section or contact the number listed on the rebate form.

Your TigerDirect.com account login ID can be changed by accessing my account and clicking "change account email". This is your reference ID for all your orders. You may also change the password or retrieve it by accessing the account login section of our help page. https://www.tigerdirect.com/cgisec/send_password.asp

Click on this link to read our section on privacy rights: http://www.tigerdirect.com/sectors/aboutus/privacy.asp

TigerDirect.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details: http://www.tigerdirect.com/sectors/aboutus/privacy.asp

Yes. Our free catalog can be ordered through this link: http://www.tigerdirect.com/applications/MyAccount/subscribe.asp?pg=/Specials/index.asp

If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following:
1. Enable Cookies.
2. Enable JavaScript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer is correct for your time zone.
5. Make sure you do not block our site or our image cache server (AKAMAI).
6. If you are using Internet Explorer, set your security profile to Medium and enable "Override automatic cookie handling". (Tools > Internet Options > Privacy tab > Advanced)
7. If you are using Firefox, type "about:config" in the address bar. Set the "network.http.sendRefererHeader" value to 1.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call TigerDirect.com Customer Service at 800-800-8300 if you're unable to locate an item.

No, our products are not eligible for pre-order.

Yes, you can backorder certain items even when they are sold out or out-of-stock. A backorder will not be charged or shipped until all items on the order are in stock. A backordered item may have an ETA, although it is subject to change without notice.

Yes, our sales agents have information on all products we carry on our website and catalog, call us at 800-800-8300. We are here to help. In addition all product information we have is displayed on our website. Please use the "MORE INFO" and "DETAILED SPECIFICATIONS" links to learn about products you're interested in.

It's likely that the product you're interested in sold out soon after it became available for purchase. To give yourself the best chance of getting an item you're interested in, place an order immediately after receiving an automatic email notification.

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field and click "Update". If you need to shop for more items, click "continue shopping". After you've added all items you want to purchase to your shopping cart, select a shipping method and your ship to state. Click on the shipping calculator button to view the total charges. If everything is correct, click "Check Out" and log in following the onscreen instructions. If you're a new customer, click "GO" next to "New Customer" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal.

In the efforts to best distribute our more popular products evenly to our vast customer base, you may find that a quantity purchase limit has been placed on select items restricting the quantity amount that can be purchased.

If it's noted on our rebate center then it will. Just enter your part number on our rebate center page to receive rebate information. http://www.tigerdirect.com//sectors/Rebates/index.asp

TigerDirect.com and TigerDirect.ca are part of the same parent corporation but they operate individually and as separate companies. TigerDirect.com is U.S. based with U.S. offices, employees and warehouse facilities. TigerDirect.ca is a Canadian company with Canadian offices, Canadian employees and a warehouse which accepts returns from customers in Canada. Differences do exist between Tigerdirect.com and TigerDirect.ca but our ultimate goal is to bring value to all our customers in each of the markets in which we operate.

Yes. You may place an order by calling 800-800-8300. For security purposes we cannot accept orders through email, chat or fax.

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our Customer Service Department at 1-800-800-8300 to make sure your order was received.

Call TigerDirect.comcustomer service at 1-800-800-8300. We will cancel the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, we will attempt to recover the shipment and credit you back for it. If it gets delivered to you call 1-800-800-8300 to get an RA for refund. You will be refunded in full when those items are returned to TigerDirect.com.

Call TigerDirect.com customer service at 1-800-800-8300. We will issue a UPS pre paid label for you to send the product back to us at no cost to you.Provide us with the order number, the item number and the quantity you received.

TigerDirect.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. https://www.tigerdirect.com/cgisec/orderTrack.asp

Go to the order status page.
https://www.tigerdirect.com/cgisec/orderTrack.asp

Yes. Once an order is submitted it can only be amended or edited by calling TigerDirect.comcustomer service at 800-800-8300. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be Cancelled.

We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

Our order process has a very fast turnaround period, as long as your order has not shipped we can cancel it and offer a full refund. If the order has already shipped, we will issue a return authorization for you to return the item. You may also refuse the package when the delivery service arrives. If you wish you may contact us at [Site_Phone.]

You may call AIT at: 877-433-4248

Physical Address: 701 N Rohlwing Road Itasca, IL 60143

For all international orders, export, and distribution please contact our sales force at: 800-800-8300

To find out if you are a winner in one of our sweepstakes, type "sweepstakes" or "winners" on the search bar, you will be redirected to our sweepstakes page. Once on the page click the winners tab and you will be taken to the winner's page.

Winners List by mail:
For the winner's name, send a self-addressed stamped envelope to: TigerDirect, Inc. Contest Winners List, 7795 W. Flagler suite 35, Miami, FL 33144

All winners will be notified by email, and will have to fill out an affidavit in order to claim their prize.

There are a few reasons why phone numbers are required:

1. To protect the consumer from fraudulent individuals using their credit cards,
2. To confirm orders,
3. To advise if anything goes wrong with an order, delays in shipping, back orders etc.,
4. To get order verification.

Any agent you speak with is trained to handle your situation, whether it be placing an order or solving an issue. However, you would like to speak to a specific agent, please enter his extention at the opening phone prompt. If they do not answer right away, leave a detailed message and allow the to get back expidiently.

Sales and Customer Service managers are available Mon-Fri 7am to 1am ET and weekends 8am to Midnight ET.
Please give the agent you speak with a summary of your issue, and allow them an opportunity to fix the situation. If they cannot, please be patient as they transfer you to the next available manager.

Though our executives are concerned with any possible issue, they DO NOT speak to customers on the phone or via e-mail. If an agent cannot solve an issue, a manager can.

If we have an ongoing contest/sweepstakes, you can find information on it by searching "sweepstakes" on the search bar.

To enter, simply fill in your information in the required fields and click submit. You will get a confirmation email. You may enter once a day for the duration of the sweepstakes, but only one confirmation email will be sent.

As we transition to a new bank, Bill Me Later, will be closing their Tiger Direct preferred account.

The last day to make purchases on their TigerDirect preferred account is April 30, 2013. Retail store will not be able to accept TigerDirect.com preferred accounts.

May 1, 2013 TigerDirect Preferred account program through Bill Me Later will be discontinued and customer’s accounts closed for new purchases.

Terms and conditions associated with the TigerDirect.com account will not change as the result of the closing. This means the same interest rate and payment plan will remain the same on purchases made before the account closure.

TigerDirect.com Preferred account holders can call 1-800-266-7872 between 9AM and 11PM EST.

We're currently experiencing technical difficulties with our DNS configurations mainly affecting traffic from international visitors. If you're having trouble accessing the website, please accept our apologies and please call us and one of our representatives will be able to assist you.

We are sorry for the delay in getting back to you. Normally we respond to customers’ email inquiries within 24 hours. During the holiday season we experience heavier than average customer inquiries and you might experience delay due to this. If this is an emergency, please feel free to contact us at 800.888.6111.

Even if TigerDirect is the retailer for a product that was recalled by its manufacturer, you must contact the manufacturer directly for detailed instructions on how to return the item. As a courtesy to our customers, we will attempt to contact all of our customers who have bought the recalled product with instructions on how to contact the manufacturer, whenever we are made aware of a Recall.

Remember the warehouse can take up to 5 business days to show an item returned, once it is returned in the system it can take 24-48 hours to post back on your PayPal account, if it has been longer than that, give us a call we will start an investigation, locate the funds and transfer them back

Please use the following link to contact us at: CLICK HERE

For special offers, coupon codes, and exclusive promotions; you can subscribe to the TigerDirect.com email blast to receive:
1. Offers and promotions exclusively for email blast subscribers
2. Advanced notice on hot new product releases

Order Number
RMA number
E-mail address
Customer Number
Item #(s) or description of each item in question

Simply follow the link below to enter your email address to sign up our email blast and start to enjoy our great savings. http://www.tigerdirect.com/applications/MyAccount/subscribe2.asp

To unsubscribe, please follow the link below to enter your email address and select the unsubscribe to submit your request. Please be aware that it might take up to 10 days for us to completely remove your email address from our database. http://www.tigerdirect.com/applications/email/emailmanager.asp

Please be aware that it might take up to 10 days for us to completely remove your email address from our database. For further assistance, please contact us at 800-800-8300

TigerDirect.com does not offer any technical assistance. Please contact the manufacturers for accurate answers to your technical questions and for insight on how different products interact together.

Yes please visit our retail stores at the link listed below, for a store near you.http://www.tigerdirect.com/retailstores/index.asp

It may take the warehouse up to five business days to process your return. If this time has not elapsed yet, please allow the appropriate time for processing. If it has been over the time frame explained above, give us a call at 800-800-8300. Please provide us with your return authorization number and the tracking number used to the send the package back to us. We will contact our Returns Department to find the status of your return. The time it takes for your refund to post to your account depends on the terms of your financial institution.

You would need to contact TigerDirect to initiate the exchange.

The TigerDirect Preferred Account was managed by Bill Me Later and as of May 1st, 2013 this payment option is no longer available. Our new in-house credit service will be TigerPay managed by Alliance Data. Please visit our page regularly to stay up to date for the all the new exciting services TigerPay will offer.

We want to make sure that you receive any rebate for which you are eligible and properly apply for. If you meet all eligibility requirements for a rebate, properly follow the rebate submission rules and timeline, and can substantiate that you were eligible and complied with the submission rules we will intercede on your behalf with the rebate sponsor and processor as needed to help secure payment of your claim.

Although we are not the sponsor of the mail in rebate we will stand behind and assist you in the unlikely event you are improperly denied or otherwise do not receive payment for a qualified and properly applied for rebate claim.

The Rebate Assurance Policy must be used within 6 months from the denial date of the item.

If an order is shipped out on separate boxes; the original authorization for the total amount of the order is not used.
An authorization was obtained for each box that shipped out. This may have cause a hold for the total amount to still show as pending on your statement, and a separate charge for each box to show on the account as well.

In order to resolve this issue give us a call at 800-800-8300, and provide us with your bank's phone number, we will contact the bank and release the authorization.

We keep serial numbers on all products we carry. Occasionally, our customers inadvertently return items that were not purchased at TigerDirect.com. In cases such as this the item in question will be returned to the customer.

Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid. If you paid via check or money order, we'll send you a check for the full amount. A Return Merchandise Authorization number will then be automatically generated by our system, and an email notification will be sent to notify you of the returned merchandise.

Once we process a credit, the time it takes for your refund to post to your account depends on the terms of your financial institution.

The credit applied is always charged back to your original payment method. We do not offer in-store credit. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount. If we can do so in a timely manner, we will apply any due credit to another TigerDirect.com order.

Give us a call at 800-800-8300, provide the representative with your order number, the amount of the charge, the date of the charge andyou bank's phone number. The representative will put a request to contact your bank and remove the double authorization.The authorization hold will be released from your account within 2-5 business days, depending on the bank's procedures.

TigerDirect.com will compensate for shipping and handling if one of these issues occurs:
*The order was delivered late.
*Shipping and handling was charged on a replacement order
*You had a defective item and had to pay to ship it back to us (receipt required)

Refund checks can take up 14 business days to be received from the time your request is put through, if it has been longer than that, call us at 800-800-8300, give us the amount of the check and the representative will start an investigation to locate the check.If the check was lost or stolen a new one will be sent out to you.

Give us a call at 800-800-8300, provide the representative with your order number, the amount of the check, the representativewill put a request to issue a refund check back to you. Checks can take 14 business days before they are received.

Give us a call at 800-800-8300, provide the representative with your order number, the amount of the check, the representativewill put a request to issue a refund check back to you. Checks can take 14 business days before they are received.

It take the warehouse up to 5 business days to show an item returned back in the system, the it takes 2-5 business day forthe credit to post back on your account. If this time has not elapsed yet, please allow the appropriate time to process.If it has been over the time frame explained above, give us a call at 800-800-8300, provide with your return authorization number and tracking number used to the send the package back to us, the representative will start an investigationwith our warehouse to find the status of your return. Investigations can take 2-5 business days to be resolved.

Please give us a call at 800-800-8300, one of our representatives will notify Amazon regarding this issue and we will credit the correct amount within the next 24 hours.

No, web gift cards can only be used online or through the call center, retail gift cards can only be used at one of our retail stores.

Unless the card is purchased at one of the retail stores (only to be used at retail), you will not receive a physical card.
You will receive in the mail a paper card; the letter will explain the card can only be used online or over the phone.

This is based on the Comenity Capital Bank’s credit granting criteria.

The customer may contact Comenity Capital Bank at 1-866-433-6486 (TDD/TTY 1-888-819-1918) to request a credit limit increase.

Yes, a soft inquiry is an inquiry to the customer’s credit history which does not adversely impact their credit score. Soft inquiries are only visible to the consumer and not available to anyone reviewing their credit report/inquiries. They have to be displayed for the consumer as the bureaus have a requirement to make the customer aware of anyone who has looked at their credit.

Once the account is established, the customer must contact Comenity Capital Bank directly. In their welcome kit, they will receive the appropriate steps required to close the account.

Comenity Capital Bank's phone number is: 1-866-433-6486 (TDD/TTY 1-888-819-1918)

You were pre-approved because of being a valued TigerDirect Customer and you also met certain credit criteria for the NEW TigerDirect Credit Card, as defined by Comenity Capital Bank.

The process does not guarantee approval, but with just a few steps we can find out quickly.

The information provided in the pre-approved credit offer has a phone number for you to OPT OUT of pre-approved offers. Please call that number for assistance.

The customer’s application requires additional handling for a decision. The customer will receive a letter from the bank within 7-10 business days notifying him or her of their application status.

While I do not have a phone number that you can call, the letter you will receive in the mail once the bank has completed the handling of your pre-approved offer acceptance will let you know what the next steps are.

The customer has the following financing options available on their TigerDirect Credit Card purchases:
• 12-months interest-deferred financing* on purchases of $749 or more
• 24-months interest-deferred financing* on purchases of $1499 or more
• 48-months interest-deferred financing* on purchases of $1999 or more
*The customer is still required to make a monthly minimum payment. The deferred interest is calculated at the time of purchase and added to the revolving balance of the account if the purchase amount is not paid off within the designated purchase plan time-frame.

Yes, the customer will not incur any Interest Charge as long as the 12 month deferred interest plan balance is paid in full on or before the due date indicated on their monthly billing statement.

For purchases on deferred interest plans, the customer is required to make payments on the promotional plan balance based on the standard repayment terms for their account. Interest is accrued (calculated, but not added to the balance) and if the balance is not paid in full on or before the promotional plan end date, the accrued Interest Charges, which were calculated from the date of the original purchase, will be added to the customers revolving balance.

No, unfortunately the customer would be unable to change their financing plan.

No, the TigerDirect Credit Card does not have an annual fee.

Yes, the customer may return their purchase to TigerDirect without a receipt if the purchase was made on the customers TigerDirect Credit Card. Please refer the Satisfaction Guarantee and Return Policy on TigerDirect.com.

You would need to contact TigerDirect to initiate the exchange.

The items remain in your temporary wish list until your either move them to your permanent wish list or until you close your web browser.

Please contact our customer service department at 1-800-888-6111, our hours of operation are Monday thru Friday, from 7 am to 12 am Eastern Standard Time, Saturday & Sunday from 8 am to 12 am Eastern Standard Time. We will put in a request on your behalf to the “Drop Shipper” for a “Return Authorization” aka “RA.” Once an “RA” has been issued by the “Drop Shipper,” you will receive an “RA” and a confirmation of the return address via email.

The terms and conditions associated with the TigerDirect Preferred account will not change. This means that the interest rate and payment plan will remain the same on purchases made prior to the account closure. For further information please call 1-800-266-7872.

The TigerDirect Preferred Account was managed by Bill Me Later and as of May 1st, 2013 this payment option is no longer available. Our new in-house credit service will be TigerPay managed by Alliance Data. Please visit our page regularly to stay up to date for the all the new exciting services TigerPay will offer.

As we transition to a new bank, Bill Me Later, will be closing their Tiger Direct preferred account.

The last day to make purchases on their TigerDirect preferred account is April 30, 2013. Retail store will not be able to accept TigerDirect.com preferred accounts.

May 1, 2013 TigerDirect Preferred account program through Bill Me Later will be discontinued and customer’s accounts closed for new purchases.

Terms and conditions associated with the TigerDirect.com account will not change as the result of the closing. This means the same interest rate and payment plan will remain the same on purchases made before the account closure.

TigerDirect.com Preferred account holders can call 1-800-266-7872 between 9AM and 11PM EST.

Gift card refunds always go back to the gift card. No cash refund

"Yes. You must obtain a Return Authorization ("RA") number within the applicable Return Policy period. "TigerDirect will not accept returns without prior authorization and an RMA number. Once issued, RA numbers are valid for 30 days. TigerDirect must receive the returned products within this timeframe. RA numbers will not be extended or reissued. Customer should prominently display the RA number(s) on the shipping label of boxes containing the returned product.

Click on track my order enter your order number, email and security code. Click on return next to the product price and follow the online steps. If next to the product it states returns not accepted, it could be because the item is over 30 days from purchase or because the item has manufacturer restrictions that do not allow TigerDirect.com to offers returns. If there is a manufacturer restriction please call the manufacturer phone number listed on the page. If you have a special request, please give us a call at (800) 800-8300.

The address to send an RA to is:
Returns Department
175 Ambassador Drive
Naperville Il. 60540
Attn: RM# (write your RA number here)

Unless otherwise specified on the item page, we will exchange products for different ones.

Please call us at 800-800-8300

It takes us approximately two business days to process a credit back to your credit card and 3-5 business days for it to appear on your statement.

Yes. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for TigerDirect.com to process your RA. TigerDirect.com cannot process RA returns that are incomplete; incomplete RAs will be returned to you. In most cases, items sent in for RA replacement will be replaced with a full item set, including accessories. Please return all accessories with your RA.In certain cases if accepted a 15% restocking fee will be charged.

Returns of NON-DEFECTIVE items or products missing components that are returnable by TigerDirect.com to product manufacturers may, at TigerDirect.com's sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at TigerDirect.com's sole discretion within 30 days of original invoice date. Please call us at 800-800-8300 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

Cross shipping is not available, if an item is within thirty days of invoice, we will charge for a new item being sent out and credit your account once we receive the RMA item. Or you may chose to wait until the return is received by us and then a replacementsent out to you of equal or lesser value.

We do not cross ship any items. Once the cpu is determined to be within its return period; we must have the CPU back in our warehouse and logged in through the RA process before we can ship its replacement to you. Or you may chose to wait until the return is received by us and then a replacement sent out to you of equal or lesser value.

On a retail box CPU fan, warranty coverage is provided by the manufacturer. However, we can replace the entire Retail CPU package within thirty days of the invoice date if you return the entire CPU package, including all accessories and packaging. If you'd like to have just a fan or heatsink replaced, call the manufacturer. If the fan is bought separately we can follow the same return steps as posted on our return policy.Click here for return policy

If an RA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.You can always call us at 800-800-8300 for refund or replacement of the item.

It takes five business days for an RA to process as "received" once we receive it. If your tracking number confirms reception, give us up to five business days to process the RA, and then call us if your RA Status still has not been updated.

Most warranties have limitations in some form or other. This is not a bad thing, just the way of describing what the warranty covers.

A limited warranty doesn’t mean you are not getting great coverage, it just means you should be aware some conditions or limitations will apply.

Warranty coverage varies by manufacturer and product. It’s advisable to compare different manufacturer’s warranties, just like product features and price. To see each product’s warranty, see below, or visit the manufacturer’s website.

To find out if you are a winner in one of our sweepstakes, type "sweepstakes" or "winners" on the search bar, you will be redirected to our sweepstakes page. Once on the page click the winners tab and you will be taken to the winner's page.

Winners List by mail:
For the winner's name, send a self-addressed stamped envelope to: TigerDirect, Inc. Contest Winners List, 7795 W. Flagler suite 35, Miami, FL 33144

All winners will be notified by email, and will have to fill out an affidavit in order to claim their prize.

Microsoft Retail Version:Retail:

Windows operating system products that are acquired through a retail store (physical or online) are individually licensed and are activated. Retail version of Windows generally can be purchased in two license pricing levels, namely Full of Upgrade license.

Retail version of Windows license includes full support from Microsoft, and each purchased copy comes with one unique product key (printed on the product packaging), which the user enters during the product installation to complete the activation online or via phone.

Microsoft System builder:

OEM (Original Equipment Manufacturer) license is a restricted version of Windows that included with a new computer. Manufacturers and vendors ship Windows with OEM license as it’s deeply discounted when compared with retail copy. OEM license has limitation that it can only perform a clean install or custom install, but not upgrade.
OEM license can only be installed on one computer, and is forever locked and bounded to the computer (motherboard) of which it’s installed. System Builder OEM license may be available to general customer who purchased a new PC (or hardware) from a small system builder via retail store.

Support for Windows with OEM license is provided by OEM or system builder, which is usually non-existent. So, end-users are virtually have to support their own.

We are a Direct OEM System Builder and are able to distribute the product as such.

Ultimately it is up to you to determine which type is best for your use.

www.microsoft.com/genuine/

Go to: http://www.gsmworld.com/roaming/index.html

And in the search bar (under “country/network search”, type in the country where the customer tells you they will be traveling.

Then choose the provider they plan to use.

(If you are not sure, scroll down, and you can pick the country, and it will give you the full list of carriers and bands)

The results will show you what GSM band each provider in that country is on.

If they don’t match what the phones specs say, THE PHONE WILL NOT WORK.

What is Dimensional weight?

For standard size packages carriers use actual shipping weight to determine the billable weight. For oversize packages carriers use Dimensional weight to determine billable weight. Dimensional weight considers the amount of space a package occupies in relation to its actual weight, to determine billable weight. To determine if dimensional weight applies to your shipment you need to determine cubic size.

How To Measure the Cubic Size of Your Package Formula L x W x H:

Calculate the cubic size of your package by multiplying the height in inches, by the length in inches, by the width in inches. Round each measurement to the nearest whole inch. The resulting total is the cubic size of your package.

Determine Dimensional Weight: Formula L x W x H/225:

For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.

For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.

Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

The shipping dimensions from the manufacturer are for new product in original packaging. However certain products are refurbished products. The refurbisher does not use original packaging after processing rather uses packaging that accommodates a variety of product types through use of a larger box with different types of inserts. Since the box is bigger it triggers dimensional weights.

Determine Dimensional Weight: Formula L x W x H/225

For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.
For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.

Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

If you have a multiple-package shipment, add the cubic sizes for all of the packages together. The total is the cubic size of your shipment.

Garmin
• Go to www.garmin.com and register product
• 60 Day nuMaps guarantee from date product is registered, applies to new and refurbished models
• Update available for download only

Magellan
• Need to call 800-707-9971 and register product
• 30 day map guarantee from date of purchase, update available for new and refurbished GPS models
• Need to email or fax store receipt to magellan_pop@cs.magellangps.com orfax # 866-935-5539
• $10 shipping charge applies for CD or SD card, (depending on model) update not available for download

TomTom
• Go to www.tomtom.com and register product and download TomTom HOME
• 30 day map guarantee from date product is registered
• Update available for download only
• Applies to new product only, refurbished models do not qualify for the free update

TigerDirect doesn’t give out rain checks however; we will do everything in our power to obtain the merchandise for you. If the product being enquired about is at another TigerDirect retail location or at one of our warehouses, we will request that product to be shipped to your closest TigerDirect retail store, it will be put on hold for you to pick up and purchase with no shipping charge. If the item is out of stock company wide, we will work with you to find an item comparable to the one desired. Please note that on our promo items, our ads do specify “While supplies last.”

Yes, we offer a wish list for anyone who creates a free online account. You are able to comment and share it via email.

This means the RA has been received and is currently processing. The RA can no longer be edited or changed and will be processed according to the provided RA specifications.

It takes 5 business days for an RA to process as "received" once we receive it. We will update your status as soon as your RA has been processed.

Returns are ordinarily processed within 2 business days; however, please allow up to five (5) business days from the time we receive your return, to process your credit or to exchange your order.

You may call AIT at: 877-433-4248

Physical Address: 701 N Rohlwing Road Itasca, IL 60143

AIT will hold packages up to 4 days before returning the merchandise back to us.

AIT shipping times range from 7-10 business days based on location.

AIT will not ship to PO BOXES, even thought they do ship internationally. For our business we will use UPS Worldwide for international shipments and USPS for military locations.

For all international orders, export, and distribution please contact our sales force at: 800-800-8300

Most companies will deliver anywhere you want them to but there are a few that have restrictions, see below:

All trucking companies currently use by us use what it’s called threshold delivery. Threshold delivery in other words is also known as front door drop-off. This service gets the product to your front door, but no farther. If you live in an apartment, threshold service will leave the product in the front of the apartment complex.

All trucking companies will make an appointment with the customer before attempting delivery.

Maximum weight: 70 pounds.
Maximum length and girth: 108 inches.
Length = longest side of the box
Girth = measurement around the thickest part of the box

Certain items such as large TV's are restricted by APO and FPO rules. Check with your APO/FPO postal service for more information.

Yellow freight and Roadway have recently combined to become YRC. The new website is YRC.com. The costs, tracking, shipping requirements and methods will stay the same.

Though you will receive a shipping confirmation with tracking numbers upon shipment, you can track you package anytime by clicking the
track my package link https://www.tigerdirect.com/cgisec/orderTrack.asp and entering the appropriate information.

Captcha is a type of challenge-response test used in computing to ensure that the response is not generated by a computer. This is an additional security method to ensure that TigerDirect.com users (as opposed to hacking programs) are accessing customer information.

Please refresh the screen, and input a new image. If you continuously get errors, please contact us at 800-800-8300.

TigerDirect.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. https://https://www.tigerdirect.com//cgisec/orderTrack.asp

If an order is placed but the credit card is declined or the address needs verification, please call our credit card department at 1-888-999-8800 to release the order hold.

Shipping on Ebay orders is only available in the 48 contiguous US States.

Please remember that all products ordered online must be shipped. Local pickups are not available for EBay orders.
However, you can request expedited shipping for a guaranteed delivery.

“RA” refers to “Return Authorization.” This is needed whenever a product needs to be returned or exchanged. Failure to obtain an “RA” will result in original product being returned to customers.

You would need to contact TigerDirect to initiate the exchange.

At this time you are only able to receive items purchased online via email.

Please contact our customer service department at 1-800-888-6111, our hours of operation are Monday thru Friday, from 7 am to 12 am Eastern Standard Time, Saturday & Sunday from 8 am to 12 am Eastern Standard Time. We will put in a request on your behalf to the “Drop Shipper” for a “Return Authorization” aka “RA.” Once an “RA” has been issued by the “Drop Shipper,” you will receive an “RA” and a confirmation of the return address via email.

We can provide you with links to partner organizations that will safely and ethically recycle/dispose of electronics. Please copy and paste the following link for more information:
http://www.tigerdirect.com/sectors/recycle/index.asp

The majority of our inventory is kept at one of our warehouses however; in order to bring you a higher selection of products some items are shipped from third party distributor. The tracking number for your order will be emailed to you once your order has shipped from our partner’s warehouse. The turnaround period of this transaction depends on the advertised estimated shipping time frame.

The “Inner circle” is an exclusive-shopper status that gives you “First in Line” at insider offers, free unlimited ground shipping, 50% off second day shipping and 50% off overnight shipping with no minimum on your purchases. This one year membership is $79.99 that grants you VIP customer service and great savings. To sign up or learn more about this service please copy and paste the following link: http://www.tigerdirect.com/sectors/innercircle/index.asp?srkey=inner%20circle

We charge the following Provincial Sales Taxes for orders shipped into these Provinces; Ontario (OST #3521-3973) 8%. Quebec (QST/TVQ #1208607843 TQ0001) 7.5%. Manitoba (RST #066328-6) 7.0%. British Columbia (SST #R381986) 6%. Federal Goods and Services Tax (GST #103676441) will be charged for all orders shipped to a Canadian address, except Government orders and orders bound to destinations where GST is exempt. Harmonized Sales Tax (HST #103676441) is charged on all shipments to these provinces, N.B., N.S. and NL. All applicable sales taxes are charged on the products purchased including the shipping and handling amount. (plus the GST in Quebec).

The shipping dimensions from the manufacturer are for new product in original packaging. However certain products are refurbished products. The refurbisher does not use original packaging after processing rather uses packaging that accommodates a variety of product types through use of a larger box with different types of inserts. Since the box is bigger it triggers dimensional weights.

Determine Dimensional Weight: Formula L x W x H/225

For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.
For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.

Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

If you have a multiple-package shipment, add the cubic sizes for all of the packages together. The total is the cubic size of your shipment.

What is Dimensional weight?

For standard size packages carriers use actual shipping weight to determine the billable weight. For oversize packages carriers use Dimensional weight to determine billable weight. Dimensional weight considers the amount of space a package occupies in relation to its actual weight, to determine billable weight. To determine if dimensional weight applies to your shipment you need to determine cubic size.

How To Measure the Cubic Size of Your Package Formula L x W x H:

Calculate the cubic size of your package by multiplying the height in inches, by the length in inches, by the width in inches. Round each measurement to the nearest whole inch. The resulting total is the cubic size of your package.

Determine Dimensional Weight: Formula L x W x H/225:

For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.

For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.

Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.