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Does
TigerDirect.com accept phone, fax,
email, chat or mail orders?
TigerDirect.com accepts orders
by phone by calling 800-800-8300 or by mail using
this order form.
For security purposes we cannot accept orders
through email, chat or fax.
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I
didn't see an order confirmation page. Did my order
go through?
If you didn't see an order confirmation page,
even though you clicked the last submit button,
our server probably still received your order.
This happens when communication back to your PC
is interrupted following your order submission.
You may wish to contact our Customer Service Department
at 800-800-8300 to make sure your order was received.
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I
think I may have placed a duplicate order. What
should I do now?
Call TigerDirect.com customer service
at 800-800-8300. We will cancel the order for
you as long as it has not yet been invoiced or
shipped. If duplicate orders have been shipped,
we will attempt to recover the shipment and credit
you back for it. If it gets delivered to you call
800-800-8300 to get an RA for refund. You will
be refunded in full when those items are returned
to TigerDirect.com
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I
think I may have ordered a duplicate item. What
should I do now?
Call TigerDirect.com customer service
at 800-800-8300. We will issue a UPS prepaid
label for you to send the product back to us at
no cost to you. We will need your order number,
the item number, and the quantity you received
when calling.
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After
I submit an order with TigerDirect.com,
how can I check my order/shipping status?
TigerDirect.com
will keep you informed of your order via e-mail.
Your tracking number will be emailed to you once
the item is shipped. You may also check our online
order status page for live updates. https://www.tigerdirect.com/cgisec/orderTrack.asp
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I
checked my order status online and was advised that
my order was on hold. Why? If
an order is placed but the credit card is declined
or the address needs verification, please call
our credit card department at 1-888-999-8800 to
release the order hold.
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Can
I add, change or remove items from my order after
it has been submitted? Yes.
Once an order is submitted it can only be amended
or edited by calling TigerDirect.com
customer service at 800-800-8300. Once our warehouses
have scanned an order, items cannot be added or
deleted. Once any box from an order is shipped,
the order cannot be cancelled.
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How
long does it take to process an order?
It takes one
to two business days for us to process an order
(prior to shipping it). Once the order has shipped,
your estimated time of arrival will be determined
by your selected shipping method and your local
UPS guidelines for delivery. TigerDirect.com
offers Expedited Processing for orders placed
before 4PM PST for a small additional fee. TigerDirect.com
will put forth its best efforts, however, we cannot
guarantee that your order will ship the same day.
If we fail to ship your order on the same day,
we will refund the Rush Processing fee.
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May
I combine two separate orders to save on shipping
costs? We
do not combine orders for you over the phone.
However, if you call us before your orders are
processed, we can cancel your orders so you can
place a single order for all the items you want.
Please understand that we cannot cancel an order
once it has been scanned by our warehouse.
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How
can I cancel my order? Please
call us at 800-800-8300. As long as the order
has not been shipped we can cancel it and offer
a full refund. If the order has already been shipped
we will issue a return authorization for you to
return the item. You may also refuse the package
upon delivery.
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Can
I reactivate an order that has been cancelled?
No, you'll
have to re-order online or by calling 800-800-8300.
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May
I take advantage of a manufacturer mail-in rebate
through TigerDirect.com?
For your convenience,
TigerDirect.com advertises current
Manufacturer rebates on our website. Manufacturer
mail-in rebate offers are fulfilled by the manufacturer
exclusively. Use of these rebates is limited to
any terms or conditions provided by the manufacturer.
If you have any questions regarding a rebate's
terms & conditions and/or how to redeem the
rebate, check our rebate section or contact the
number listed on the rebate form.
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How
do I change my TigerDirect.com account
login ID? Your
TigerDirect.com account login ID
cannot be changed once it has been created. This
is your reference ID for all your orders. You
may however change your password or retrieve it
by accessing the account login section of our
help page. https://www.tigerdirect.com/cgisec/send_password.asp
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Is
the TigerDirect.com website secure?
What type of security features are utilized to safeguard
my information? |
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Does
TigerDirect.com sell or release my
personal information? |
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I
am experiencing trouble with my shopping cart. What
can I do? Shopping
cart problems usually occur for one or more of
the following reasons:
1. Cookies are not enabled, or your browser is
configured to block TigerDirect.com
and/or ecure.TigerDirect.com cookies.
NOTE: In some cases, the cookies on your computer
may become corrupted. Once you've verified that
TigerDirect.com and secure.TigerDirect.com
cookies are being accepted and if you're still
experiencing problems with the shopping cart,
please clear your cookies and cache, close your
browser and try again.
2. The master clock on the computer is not set
correctly.
3. The computer you're using is behind a firewall.
Please disable the firewall and try again.
4. The item you are trying to purchase is sold
out, or there is a lesser quantity than you wish
to purchase.
5. You are using a browser released prior to Internet
Explorer 5.1.
If all else fails, try closing all open programs
and restart your computer. Or try from a different
computer.
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Does
TigerDirect.com offer a paper catalog?
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I
can't view or login to the TigerDirect.com
website. What can I do? If
you are entering the correct email address and
password, and your account has not been suspended
due to fraud or chargeback, please try the following:
1. Enable Cookies.
2. Enable JavaScript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer is
correct for your time zone.
5. Make sure you do not block our site or our
image cache server (AKAMAI).
6. If you are using Internet Explorer, set your
security profile to Medium and enable "Override
automatic cookie handling". (Tools > Internet
Options > Privacy tab > Advanced)
7. If you are using Firefox, type "about:config"
in the address bar. Set the "network.http.sendRefererHeader"
value to 1.
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What
happens if an item is backordered?
If an item
is found to be in backorder status after your
order has been placed, you will receive an email
with instructions to call us for cancellation
or replacement.
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What
happens when an item is out-of-stock?
If an item
is found to be out-of-stock after your order has
been placed, you will receive an email with instructions
to call us for cancellation or replacement.
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What
should I do if an item is missing from my order?
First,
verify that you've received a box for each tracking
number associated with your order. If all boxes
have been delivered but you're still missing an
item, check the packing material for small items.
Please call TigerDirect.com Customer
Service at 800-800-8300 if you're unable to locate
an item.
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Can
I pre-order a product that is not yet in stock?
No,
our products are not eligible for pre-order.
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Can
I back order an item that is out-of-stock?
Yes, you can
backorder certain items even when they are sold
out or out-of-stock. A backorder will not be charged
or shipped until all items on the order are in
stock. A backordered item may have an ETA, although
it is subject to change without notice.
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Can
TigerDirect.com Customer Support
agents physically obtain a product and describe
it to me? Yes,
our sales agents have information on all products
we carry on our website and catalog, call us at
800-800-8300. We are here to help. In addition
all product information we have is displayed on
our website. Please use the "MORE INFO"
and "DETAILED SPECIFICATIONS" links
to learn about products you're interested in.
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I
received an email indicating that a product is now
in stock. But when I check the website, the product
is out-of-stock. Why? It's
likely that the product you're interested in sold
out soon after it became available for purchase.
To give yourself the best chance of getting an
item you're interested in, place an order immediately
after receiving an automatic email notification.
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How
do I use TigerDirect.com's shopping
cart? Search
for the items you want to buy. Click "Add
To Cart" for each item you want. If you want
to buy more than one unit of an item, input the
desired quantity in the "Qty Product"
field and click "Update". If you need
to shop for more items, click "continue shopping".
After you've added all items you want to purchase
to your shopping cart, select a shipping method
and your ship to state. Click on the shipping
calculator button to view the total charges. If
everything is correct, click "Check Out"
and log in following the onscreen instructions.
If you're a new customer, click "GO"
next to "New Customer" to create an
account. The contents of your shopping cart will
be held for you during this process. After creating
an account, you should proceed to check out as
normal.
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Why
does TigerDirect.com place Quantity
limit restrictions on some items?
In the efforts
to best distribute our more popular products evenly
to our vast customer base, you may find that a
quantity purchase limit has been placed on select
items restricting the quantity amount that can
be purchased.
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Do
open box items qualify for rebate offers?
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What is the difference between TigerDirect.com and TigerDirect.ca?
TigerDirect.com and TigerDirect.ca are part of the same parent corporation but they operate individually and as separate companies. TigerDirect.com is U.S. based with U.S. offices, employees and warehouse facilities. TigerDirect.ca is a Canadian company with Canadian offices, Canadian employees and a warehouse which accepts returns from customers in Canada. As separate companies each has its own unique and specific costs of doing business. In many cases similar or even identical products are procured from different distributors, suppliers or vendors under different terms and costs. Delivery costs, duties, taxes, returns costs and provisions for warranty coverage all play a part in determining sales price as do operational costs ranging from employees salaries to facilities leases and overhead. Each of these costs varies by market and these variances may result in different sales prices for similar or even identical products. Sales prices may differ but Tigerdirect.com and TigerDirect.ca both exist to bring value to all our customers in each of the markets in which we operate.
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I
sent in a check / money order but my order has not
been released. What should I do?
Remember checks will take 14 business days to
be released from the time we process it in our
system. If it has been longer than that, call
us at 800-800-8300 and provide us with your check
or money order number and the tracking number
you used to send it to us. We will start an investigation
to locate your check or money order and apply
it to your order.
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Why
must TigerDirect.com verify my shipping
address?
For fraud prevention purposes, if your billing
and shipping addresses are different, we must
verify your shipping address. TigerDirect.com
will also verify the name, address, and phone
number on your billing statement to make sure
it matches the issuing bank's records.
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What
payment methods does TigerDirect.com
accept?
• Visa
• MasterCard
• Discover
• American Express
• PayPal
• Pre-paid Company Check, Personal Check,
Cashier's Check or Money Order, Wire Transfer
(Note: All Prepaid Orders, including Cashier's
Checks, take longer to process because they must
first be cleared with the bank)
• Purchase Orders
• No C.O.D. orders will be accepted.
• We do not currently accept international
credit cards at this time, except for the countries
listed below:
Anguilla, Antigua and Barbuda ,Aruba, Bahamas,
Barbados, Bermuda, British Virgin Islands (Tortola,
Anegada, Virgin Gorda), Cayman Islands, Dominica,
Grenada, Guadeloupe, Guam, Jamaica, Martinique,
Montserrat, Netherlands Antilles (Curacao, Bonaire)
, Puerto Rico, St. Kitts & Nevis, St. Martin/St.
Maarten, St. Barthelemy, St. Lucia, St. Vincent
& the Grenadines, Trinidad & Tobago, Turks
& Caicos, U.S. Virgin Islands (St. Thomas,
St. Croix, St. John), Canada.
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Does
TigerDirect.com charge sales tax?
TigerDirect.com or one of its affiliates
has retail stores in FL, IL, NC & TX, and
the appropriate tax rate is charged for any order
shipping to these four states. *FL, IL, NC &
TX residents are charged according to their state
and local tax rate
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Is
TigerDirect.com a secure website?
What type of security features are utilized to safeguard
my information?
Security is a top priority at TigerDirect.com.
When you submit sensitive information via the
website, your information is protected both online
and offline. When our registration/order form
asks you to enter sensitive information (such
as your credit card number), that information
is encrypted and is protected by the best encryption
software currently available in the industry -
SSL. TigerDirect.com uses the most
advanced form of SSL software available: 128-bit
encryption by VeriSign. To learn more about SSL,
follow this link www.verisign.com.
Access to all of our users' information is
restricted. TigerDirect.com operates
in a secured and locked facility that requires
all employees to check in. Security cameras
are positioned throughout the building in conjunction
with multiple alarm systems. Only employees
who need the information to perform a specific
job are granted access to personally identifiable
information. All TigerDirect.com
servers, including web servers and database
servers, are housed and maintained in secure
locations. Access to the database is strictly
monitored and protected from outside access.
Internet access is restricted and protected
by multiple Checkpoint and Cisco firewalls and
password protection. The servers on which we
store personally identifiable information are
kept in a secured environment, inside a secured
and locked room. All backups are stored and
locked in a high-level security room. Only personnel
with proper security clearance have access to
these restricted areas. Tape backups are not
permitted to leave the premises without prior
authorization.
All employees are kept up-to-date on our security
and privacy practices. Every quarter, as well
as any time new policies are added, our employees
are notified and/or reminded about the importance
we place on privacy and of what they can do
to ensure that our customers' information remains
protected.
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I
am a tax-exempt government employee. How do I place
an order with TigerDirect.com without
being charged for tax?
Place your initial order online and input your
local FL, IL, NC or Texas tax rate in the appropriate
box on our ordering form. After you've submitted
your order, fax us at 305-415-2886 with your Government
Tax Exempt permit and include the sales order
number. If you have made several previous orders,
please mention those sales order numbers and TigerDirect.com
will refund your tax charge on those orders as
well. If you have any questions, please give us
a call at 800-800-8300.
Tax: All customers outside of Florida, Illinois,
North Carolina or Texas will not be charged
any tax. Therefore, customers in those locales
do not need to fax or set up any reseller tax
exemption form.
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Why
was my credit/debit card be declined when I know
for certain that I have the funds available?
You can place
an order and pay by check or money order by clicking
calling us at 800-800-8300. You will then be
instructed on how to proceed with your order.
Please write the order number on your check or
money order, print your confirmation, and wrap
the check or money order in it and send it with
shipping/tracking confirmation to:
TigerDirect.com
7795 West Flagler St. Suite 35
Miami Florida 33144
Ref: order #
We must receive your payment within 7 days of
the day you placed your order, or your order will
be cancelled.
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Do
I have any alternatives to adding my billing/ shipping
address on file with my bank?
You have the option to pay using a Pre-paid Company
Check, Personal Check, Cashier's Check or Money
Order (Note: All Prepaid Orders, including Cashier's
Checks, take longer to process because they must
first be cleared with the bank)
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How
do I identify Phishing or Spoofed E-mails?
TigerDirect.com
will never ask you for the following information
in an email communication:
* Your social security number or tax identification
number
* Your credit card number, PIN number, or credit
card security code (including "updates"
to any of the above)
* Your mother's maiden name
* Your TigerDirect.com password
Occasionally if you place an order with incorrect
information, you may receive an email from TigerDirect.com
giving you the opportunity to correct your shipping/billing
information. When this occurs you will have to
log into the TigerDirect.com website
to input this info or call us at 800-800-8300.
Never submit the information mentioned above directly
through an email.
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I
sent my payment through PayPal but my order was
not released, what should I do?
Give us a call at 800-800-8300 and provide the
representative with your PayPal transaction ID
number. They will start an investigation to locate
the funds. Investigations can take 2-5 business
days to be concluded. Keep in mind PayPal orders
can take 24-48 business hours to process from
the time payment is made.
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Does
Google check out accept internation credit cards?
Google does ship international with international
credit cards everywhere except to:
Balkans Sanctions
Belarus Sanctions
Burma Sanctions
Cote d'Ivoire (Ivory Coast) Sanctions
Cuba Sanctions
Democratic Republic of the Congo Sanctions
Iran Sanctions
Iraq Sanctions
Former Liberian Regime of Charles Taylor Sanctions
North Korea Sanctions
Sudan Sanctions
Syria Sanctions
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Can
I pay using an international credit card?
Currently
we only accept credits cards from the countries
listed below: Anguilla, Antigua and Barbuda ,Aruba,
Bahamas, Barbados, Bermuda, British Virgin Islands
(Tortola, Anegada, Virgin Gorda),Cayman Islands,
Dominica, Grenada, Guadeloupe, Guam, Jamaica,
Martinique, Montserrat, Netherlands Antilles (Curacao,
Bonaire),Puerto Rico, St. Kitts & Nevis, St.
Martin/St. Maarten, St. Barthelemy, St. Lucia,
St. Vincent & the Grenadines, Trinidad &
Tobago, Turks & Caicos, U.S. Virgin Islands
(St. Thomas, St. Croix, St. John), Canada. |
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My
tracking number is not working. What should I do?
Packages are
sometimes separated from the rest of their orders
and are not scanned by UPS right away.
Please wait a day or two for all items in your
order to arrive. If they don't arrive, give us
a call and we'll be happy to help you initiate
the lost package process with UPS. Phone: 1-800-PICK-UPS
(742-5877) Website: www.UPS.com.
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UPS
has my package but they have not delivered it yet.
Why? Please
contact UPS at 1-800-PICK-UPS (742-5877) to obtain
further status on your package(s). The priority
of delivery within the method of shipment chosen
is determined by your local UPS hub. TigerDirect.com
would always like for your packages to be delivered
ASAP. If UPS is holding them, please contact UPS.
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Why
was a UPS InfoNotice left on my door?
A UPS InfoNotice
was left on your door to let you know that a package
delivery or pickup was attempted.
Your UPS InfoNotice contains information to help
you complete the delivery or pickup.
* If the packages were C.O.D. or Signature Required,
refer to boxes checked by your UPS driver on the
UPS InfoNotice.
* If the UPS driver was able to leave your package
at an alternate location, your UPS InfoNotice
indicates where the package was left (for example,
your garage or back porch).
* If a package pickup was attempted and you were
not available, your UPS InfoNotice indicates the
next pickup date and time.
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I
was not home when a delivery was attempted, and
a UPS InfoNotice was left. Will UPS make another
attempt? In
certain cases UPS will make another delivery attempt.
UPS makes up to three delivery attempts, excluding
Saturdays, Sundays, and holidays. If conditions
permit UPS will leave it on the front porch.
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What
time will UPS make its next delivery attempt?
If this was
a first or second attempt, the next delivery attempt
will be made on the next business day.
Your UPS driver has indicated on the UPS InfoNotice
the approximate time range within which the next
attempt will be made.
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What
is the purpose of the UPS InfoNotice barcode and
barcode number? The
barcode on your UPS InfoNotice gives you easy
access to your package delivery information.
By entering this one number, you can track all
your packages at UPS.com and receive additional
information regarding future delivery attempts
for your packages. To track your UPS InfoNotice
on the Web, select Tracking from the UPS navigation
bar and enter the UPS InfoNotice number as you
would a tracking number.
The UPS InfoNotice number is located at the bottom
of the slip, just above the barcode. In the U.S.,
you can track, locate, and verify the arrival
of your packages by calling 1-800-PICK-UPS
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When
will my UPS package arrive? In
the U.S., your UPS package cannot be scheduled
to arrive at a specific time of day.
UPS Ground packages are delivered anytime between
9:00 a.m. and 7:00 p.m., Monday through Friday.
Up-to-date information about the status of your
package is available in the Tracking section.
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What
is the estimated time for each shipping method offered?
Shipping
method |
Completed
order |
Estimated
shipping time |
UPS
Next Day Air |
Before
4 p.m. ET Monday - Friday |
1-2
business days |
| UPS
Next Day Air |
Weekends
or after 4 p.m. ET Monday - Friday |
2
business days |
UPS
Next Day Air Saver |
Before
4 p.m. ET Monday - Friday |
1-2
business days |
UPS
Next Day Air Saver |
Weekends
or after 4 p.m. ET Monday - Friday |
2
business days |
2-Day
Air |
Before
4 p.m. ET Monday - Friday |
2-3
business days |
2-Day
Air |
Weekends
or after 4 p.m. ET Monday -Friday |
2-4
business days |
UPS
Ground |
Before
4 p.m. ET Monday - Friday |
3-5
business days |
UPS
Ground |
Weekends
or after 4 p.m. ET Monday - Friday |
3-6
business days |
UPS
Basic |
Before
4 p.m. ET Monday - Friday |
3-7
business days |
UPS
Basic |
Weekends
or after 4 p.m. ET Monday - Friday |
3-7
business days |
Truck
|
Before
4 p.m. ET Monday - Friday |
7-10
business days |
Truck
|
Weekends
or after 4 p.m. ET Monday - Friday |
7-10
business days> |
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What
is a business day? Business
days are Monday - Friday, excluding holidays.
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What
shipping method is used for orders going to Hawaii
and Alaska?
Customers in Hawaii: UPS second day air shipping
is available. Total estimated shipping time with
2-day shipping is about 4 business days.
Customers in Alaska: UPS second day air shipping
is available. Total estimated shipping time with
2-day shipping is about 4 business days. |
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I
will not be available to receive my package(s) when
UPS returns. What are my options?
There are several
delivery options available. First, look closely
at the InfoNotice to see if any instructional
boxes are checked. Depending on the requirements
of the shipper, you may be able to sign the back
of the InfoNotice authorizing the driver to leave
your package. Or, in the comments section of the
note, you may write another address where the
driver should take the package for delivery. You
may also submit a Delivery Change Request using
the UPS Web site. Enter your 12 digit InfoNotice
number on the Tracking page to begin requesting
a change of delivery. You may choose from the
following options:
* Reschedule Delivery: Reschedule a date for delivery
at the original address.
* Return to Shipper: Return your package to the
shipper.
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How
can I obtain additional support for my UPS delivery?
For
additional information, please call the customer
service telephone number listed on your UPS InfoNotice.
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Does
TigerDirect.com pay the return shipping
cost for defective merchandise? Yes,
TigerDirect.com does pay the return
shipping cost for defective merchandise. We are
responsible for product defects. When you send
the item back to TigerDirect.com,
we will also replace the item and ship the replacement
to you at no charge. TigerDirect.com
will employ every resource it has to ensure that
your item is replaced promptly, without hassle.
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Does
TigerDirect.com deliver to APO or
FPO addresses? Yes,
we deliver to APO/FPO addresses. APO/FPO orders
are shipped by the United States Postal Service
and usually take one to two business days to process
and, once shipped, five to ten working days to
deliver. However, TigerDirect.com
cannot control delivery time. Some APO/FPO orders
may require 8-10 weeks of lead time.
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Does
TigerDirect.com deliver to P.O. Boxes?
TigerDirect.com
does not ship to standard P.O. Boxes.
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Why
was my order sent in multiple packages when it all
could have fit in one box? TigerDirect.com
may decide to package your items separately due
to weight or size concerns. The most common reason
why multiple boxes are used for a single order
is that TigerDirect.com uses multiple
warehouse locations. If items are stocked in different
warehouses, they cannot be boxed together.
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Why
did UPS separate my packages? In
certain cases items might have been shipped on
different days due to back order status, or shipment
from different warehouses. If you have additional
questions please contact UPS at 1-800-PICK-UPS
(742-5877) to obtain further status on your packages.
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UPS
has returned my order/package to TigerDirect.com.
What happens now? Once
we receive the package, we'll credit your credit
card back in full, including any shipping costs
you may have paid. If you paid via check or money
order, we'll send you a check for the full amount.
A Return Merchandise Authorization number will
then be automatically generated by our system,
and an email notification will be sent to notify
you of the returned merchandise.
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Is
it possible to request that UPS hold my package(s)?
Can I have a package re-routed to a different address?
Due
to fraud concerns, TigerDirect.com
does not give UPS consent to hold packages for
customers to pick up at their local UPS facilities.
We humbly apologize for any inconvenience, but
we feel that this precautionary measure is necessary
to safeguard your purchased items. Similarly,
TigerDirect.com will not request
that a package be re-routed to an alternative
location once it is in transit to the shipping
address specified on the original order. Instead,
we will request for the package to be returned
to our warehouse and a new order may be placed
at that time.
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