TigerDirect.com accepts orders by phone by calling 800-800-8300 or by mail using this order form.
For security purposes we cannot accept orders through email, chat or fax.

If you didn't see an order confirmation page, even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our Customer Service Department at 800-800-8300 to make sure your order was received.

Call TigerDirect.com customer service at 800-800-8300. We will cancel the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, we will attempt to recover the shipment and credit you back for it. If it gets delivered to you call 800-800-8300 to get an RA for refund. You will be refunded in full when those items are returned to TigerDirect.com

Call TigerDirect.com customer service at 800-800-8300. We will issue a UPS prepaid label for you to send the product back to us at no cost to you. We will need your order number, the item number, and the quantity you received when calling.

TigerDirect.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. https://www.tigerdirect.com/cgisec/orderTrack.asp

If an order is placed but the credit card is declined or the address needs verification, please call our credit card department at 1-888-999-8800 to release the order hold.

Yes. Once an order is submitted it can only be amended or edited by calling TigerDirect.com customer service at 800-800-8300. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be cancelled.

It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local UPS guidelines for delivery. TigerDirect.com offers Expedited Processing for orders placed before 4PM PST for a small additional fee. TigerDirect.com will put forth its best efforts, however, we cannot guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.

We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

Please call us at 800-800-8300. As long as the order has not been shipped we can cancel it and offer a full refund. If the order has already been shipped we will issue a return authorization for you to return the item. You may also refuse the package upon delivery.

No, you'll have to re-order online or by calling 800-800-8300.

For your convenience, TigerDirect.com advertises current Manufacturer rebates on our website. Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, check our rebate section or contact the number listed on the rebate form.

Your TigerDirect.com account login ID cannot be changed once it has been created. This is your reference ID for all your orders. You may however change your password or retrieve it by accessing the account login section of our help page. https://www.tigerdirect.com/cgisec/send_password.asp

Click on this link to read our section on privacy rights: http://www.tigerdirect.com/sectors/aboutus/privacy.asp

TigerDirect.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details: http://www.tigerdirect.com/sectors/aboutus/privacy.asp

Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block TigerDirect.com and/or ecure.TigerDirect.com cookies.
NOTE: In some cases, the cookies on your computer may become corrupted. Once you've verified that TigerDirect.com and secure.TigerDirect.com cookies are being accepted and if you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall. Please disable the firewall and try again.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer. Or try from a different computer.

Yes. Our free catalog can be ordered through this link: http://www.tigerdirect.com/applications/MyAccount/subscribe.asp?pg=/Specials/index.asp

If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following:
1. Enable Cookies.
2. Enable JavaScript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer is correct for your time zone.
5. Make sure you do not block our site or our image cache server (AKAMAI).
6. If you are using Internet Explorer, set your security profile to Medium and enable "Override automatic cookie handling". (Tools > Internet Options > Privacy tab > Advanced)
7. If you are using Firefox, type "about:config" in the address bar. Set the "network.http.sendRefererHeader" value to 1.

If an item is found to be in backorder status after your order has been placed, you will receive an email with instructions to call us for cancellation or replacement.

If an item is found to be out-of-stock after your order has been placed, you will receive an email with instructions to call us for cancellation or replacement.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call TigerDirect.com Customer Service at 800-800-8300 if you're unable to locate an item.

No, our products are not eligible for pre-order.

Yes, you can backorder certain items even when they are sold out or out-of-stock. A backorder will not be charged or shipped until all items on the order are in stock. A backordered item may have an ETA, although it is subject to change without notice.

Yes, our sales agents have information on all products we carry on our website and catalog, call us at 800-800-8300. We are here to help. In addition all product information we have is displayed on our website. Please use the "MORE INFO" and "DETAILED SPECIFICATIONS" links to learn about products you're interested in.

It's likely that the product you're interested in sold out soon after it became available for purchase. To give yourself the best chance of getting an item you're interested in, place an order immediately after receiving an automatic email notification.

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field and click "Update". If you need to shop for more items, click "continue shopping". After you've added all items you want to purchase to your shopping cart, select a shipping method and your ship to state. Click on the shipping calculator button to view the total charges. If everything is correct, click "Check Out" and log in following the onscreen instructions. If you're a new customer, click "GO" next to "New Customer" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal.

In the efforts to best distribute our more popular products evenly to our vast customer base, you may find that a quantity purchase limit has been placed on select items restricting the quantity amount that can be purchased.

If it's noted on our rebate center then it will. Just enter your part number on our rebate center page to receive rebate information. http://www.tigerdirect.com/sectors/Rebates/index.asp

TigerDirect.com and TigerDirect.ca are part of the same parent corporation but they operate individually and as separate companies. TigerDirect.com is U.S. based with U.S. offices, employees and warehouse facilities. TigerDirect.ca is a Canadian company with Canadian offices, Canadian employees and a warehouse which accepts returns from customers in Canada. As separate companies each has its own unique and specific costs of doing business. In many cases similar or even identical products are procured from different distributors, suppliers or vendors under different terms and costs. Delivery costs, duties, taxes, returns costs and provisions for warranty coverage all play a part in determining sales price as do operational costs ranging from employees salaries to facilities leases and overhead. Each of these costs varies by market and these variances may result in different sales prices for similar or even identical products. Sales prices may differ but Tigerdirect.com and TigerDirect.ca both exist to bring value to all our customers in each of the markets in which we operate.

Remember checks will take 14 business days to be released from the time we process it in our system. If it has been longer than that, call us at 800-800-8300 and provide us with your check or money order number and the tracking number you used to send it to us. We will start an investigation to locate your check or money order and apply it to your order.

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. TigerDirect.com will also verify the name, address, and phone number on your billing statement to make sure it matches the issuing bank's records.

• Visa
• MasterCard
• Discover
• American Express
• PayPal
• Pre-paid Company Check, Personal Check, Cashier's Check or Money Order, Wire Transfer (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)
• Purchase Orders
• No C.O.D. orders will be accepted.
• We do not currently accept international credit cards at this time, except for the countries listed below:
Anguilla, Antigua and Barbuda ,Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands (Tortola, Anegada, Virgin Gorda), Cayman Islands, Dominica, Grenada, Guadeloupe, Guam, Jamaica, Martinique, Montserrat, Netherlands Antilles (Curacao, Bonaire) , Puerto Rico, St. Kitts & Nevis, St. Martin/St. Maarten, St. Barthelemy, St. Lucia, St. Vincent & the Grenadines, Trinidad & Tobago, Turks & Caicos, U.S. Virgin Islands (St. Thomas, St. Croix, St. John), Canada.

TigerDirect.com or one of its affiliates has retail stores in FL, IL, NC & TX, and the appropriate tax rate is charged for any order shipping to these four states. *FL, IL, NC & TX residents are charged according to their state and local tax rate

Security is a top priority at TigerDirect.com. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected by the best encryption software currently available in the industry - SSL. TigerDirect.com uses the most advanced form of SSL software available: 128-bit encryption by VeriSign. To learn more about SSL, follow this link www.verisign.com.

Access to all of our users' information is restricted. TigerDirect.com operates in a secured and locked facility that requires all employees to check in. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All TigerDirect.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.

All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected.

Place your initial order online and input your local FL, IL, NC or Texas tax rate in the appropriate box on our ordering form. After you've submitted your order, fax us at 305-415-2886 with your Government Tax Exempt permit and include the sales order number. If you have made several previous orders, please mention those sales order numbers and TigerDirect.com will refund your tax charge on those orders as well. If you have any questions, please give us a call at 800-800-8300.

Tax: All customers outside of Florida, Illinois, North Carolina or Texas will not be charged any tax. Therefore, customers in those locales do not need to fax or set up any reseller tax exemption form.

You can place an order and pay by check or money order by clicking calling us at 800-800-8300. You will then be instructed on how to proceed with your order. Please write the order number on your check or money order, print your confirmation, and wrap the check or money order in it and send it with shipping/tracking confirmation to:
TigerDirect.com
7795 West Flagler St. Suite 35
Miami Florida 33144
Ref: order #
We must receive your payment within 7 days of the day you placed your order, or your order will be cancelled.

You have the option to pay using a Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)

TigerDirect.com will never ask you for the following information in an email communication:
* Your social security number or tax identification number
* Your credit card number, PIN number, or credit card security code (including "updates" to any of the above)
* Your mother's maiden name
* Your TigerDirect.com password
Occasionally if you place an order with incorrect information, you may receive an email from TigerDirect.com giving you the opportunity to correct your shipping/billing information. When this occurs you will have to log into the TigerDirect.com website to input this info or call us at 800-800-8300. Never submit the information mentioned above directly through an email.

Give us a call at 800-800-8300 and provide the representative with your PayPal transaction ID number. They will start an investigation to locate the funds. Investigations can take 2-5 business days to be concluded. Keep in mind PayPal orders can take 24-48 business hours to process from the time payment is made.

Google does ship international with international credit cards everywhere except to:
Balkans Sanctions
Belarus Sanctions
Burma Sanctions
Cote d'Ivoire (Ivory Coast) Sanctions
Cuba Sanctions
Democratic Republic of the Congo Sanctions
Iran Sanctions
Iraq Sanctions
Former Liberian Regime of Charles Taylor Sanctions
North Korea Sanctions
Sudan Sanctions
Syria Sanctions

Currently we only accept credits cards from the countries listed below: Anguilla, Antigua and Barbuda ,Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands (Tortola, Anegada, Virgin Gorda),Cayman Islands, Dominica, Grenada, Guadeloupe, Guam, Jamaica, Martinique, Montserrat, Netherlands Antilles (Curacao, Bonaire),Puerto Rico, St. Kitts & Nevis, St. Martin/St. Maarten, St. Barthelemy, St. Lucia, St. Vincent & the Grenadines, Trinidad & Tobago, Turks & Caicos, U.S. Virgin Islands (St. Thomas, St. Croix, St. John), Canada.

Please use the following link to contact us at TigerDirect.com: CLICK HERE

Subscribe to the TigerDirect.com email blast to receive:
1. Offers and promotions exclusively for email blast subscribers
2. Advanced notification on hot new product releases

• Order Number
• RMA number
• E-mail address
• Customer Number
• Item #(s) or description of each item in question

Simply click on the link below and enter your email address to sign up for our email blasts and start enjoying our great savings right away. http://www.tigerdirect.com/applications/MyAccount/subscribe2.asp

To unsubscribe, please click on the link below and enter your email address. Next, select unsubscribe to submit your request. Please be aware that it might take up to 10 days for us to completely remove your email address from our database. http://www.tigerdirect.com/applications/email/emailmanager.asp

Please be aware that it might take up to 10 days for us to completely remove your email address from our database. For further assistance, please contact us at 800-800-8300.

If your company would like to introduce its products to TigerDirect.com, email us at: purchasing@TigerDirect.com

TigerDirect.com does not offer any technical assistance. Please contact the manufacturers for accurate answers to your technical questions and for insight on how different products interact together.

Yes, please click on the link below to find a retail store near you. http://www.tigerdirect.com/retailstores/TigerDirectStores/index.asp

Packages are sometimes separated from the rest of their orders and are not scanned by UPS right away.
Please wait a day or two for all items in your order to arrive. If they don't arrive, give us a call and we'll be happy to help you initiate the lost package process with UPS. Phone: 1-800-PICK-UPS (742-5877) Website: www.UPS.com.

Please contact UPS at 1-800-PICK-UPS (742-5877) to obtain further status on your package(s). The priority of delivery within the method of shipment chosen is determined by your local UPS hub. TigerDirect.com would always like for your packages to be delivered ASAP. If UPS is holding them, please contact UPS.

A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted.
Your UPS InfoNotice contains information to help you complete the delivery or pickup.
* If the packages were C.O.D. or Signature Required, refer to boxes checked by your UPS driver on the UPS InfoNotice.
* If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch).
* If a package pickup was attempted and you were not available, your UPS InfoNotice indicates the next pickup date and time.

In certain cases UPS will make another delivery attempt. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays. If conditions permit UPS will leave it on the front porch.

If this was a first or second attempt, the next delivery attempt will be made on the next business day.
Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.

The barcode on your UPS InfoNotice gives you easy access to your package delivery information.
By entering this one number, you can track all your packages at UPS.com and receive additional information regarding future delivery attempts for your packages. To track your UPS InfoNotice on the Web, select Tracking from the UPS navigation bar and enter the UPS InfoNotice number as you would a tracking number.
The UPS InfoNotice number is located at the bottom of the slip, just above the barcode. In the U.S., you can track, locate, and verify the arrival of your packages by calling 1-800-PICK-UPS

In the U.S., your UPS package cannot be scheduled to arrive at a specific time of day.
UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday.
Up-to-date information about the status of your package is available in the Tracking section.

Shipping method	Completed order	Estimated shipping time
UPS Next Day Air	Before 4 p.m. ET Monday - Friday	1-2 business days
UPS Next Day Air	Weekends or after 4 p.m. ET Monday - Friday	2 business days
UPS Next Day Air Saver	Before 4 p.m. ET Monday - Friday	1-2 business days
UPS Next Day Air Saver	Weekends or after 4 p.m. ET Monday - Friday	2 business days
2-Day Air	Before 4 p.m. ET Monday - Friday	2-3 business days
2-Day Air	Weekends or after 4 p.m. ET Monday -Friday	2-4 business days
UPS Ground	Before 4 p.m. ET Monday - Friday	3-5 business days
UPS Ground	Weekends or after 4 p.m. ET Monday - Friday	3-6 business days
UPS Basic	Before 4 p.m. ET Monday - Friday	3-7 business days
UPS Basic	Weekends or after 4 p.m. ET Monday - Friday	3-7 business days
Truck	Before 4 p.m. ET Monday - Friday	7-10 business days
Truck	Weekends or after 4 p.m. ET Monday - Friday	7-10 business days>

Business days are Monday - Friday, excluding holidays.

Customers in Hawaii: UPS second day air shipping is available. Total estimated shipping time with 2-day shipping is about 4 business days.
Customers in Alaska: UPS second day air shipping is available. Total estimated shipping time with 2-day shipping is about 4 business days.

There are several delivery options available. First, look closely at the InfoNotice to see if any instructional boxes are checked. Depending on the requirements of the shipper, you may be able to sign the back of the InfoNotice authorizing the driver to leave your package. Or, in the comments section of the note, you may write another address where the driver should take the package for delivery. You may also submit a Delivery Change Request using the UPS Web site. Enter your 12 digit InfoNotice number on the Tracking page to begin requesting a change of delivery. You may choose from the following options:
* Reschedule Delivery: Reschedule a date for delivery at the original address.
* Return to Shipper: Return your package to the shipper.

For additional information, please call the customer service telephone number listed on your UPS InfoNotice.

Yes, TigerDirect.com does pay the return shipping cost for defective merchandise. We are responsible for product defects. When you send the item back to TigerDirect.com, we will also replace the item and ship the replacement to you at no charge. TigerDirect.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. However, TigerDirect.com cannot control delivery time. Some APO/FPO orders may require 8-10 weeks of lead time.

TigerDirect.com does not ship to standard P.O. Boxes.

TigerDirect.com may decide to package your items separately due to weight or size concerns. The most common reason why multiple boxes are used for a single order is that TigerDirect.com uses multiple warehouse locations. If items are stocked in different warehouses, they cannot be boxed together.

In certain cases items might have been shipped on different days due to back order status, or shipment from different warehouses. If you have additional questions please contact UPS at 1-800-PICK-UPS (742-5877) to obtain further status on your packages.

Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid. If you paid via check or money order, we'll send you a check for the full amount. A Return Merchandise Authorization number will then be automatically generated by our system, and an email notification will be sent to notify you of the returned merchandise.

Due to fraud concerns, TigerDirect.com does not give UPS consent to hold packages for customers to pick up at their local UPS facilities. We humbly apologize for any inconvenience, but we feel that this precautionary measure is necessary to safeguard your purchased items. Similarly, TigerDirect.com will not request that a package be re-routed to an alternative location once it is in transit to the shipping address specified on the original order. Instead, we will request for the package to be returned to our warehouse and a new order may be placed at that time.