TigerDirect.com Outlet Store Return Policy

All returns must comply with our published INSPECTION CRITERIA a determination will be made if eligibility requirements are met for credit, exchange or repair. Please be sure to follow these guidelines to avoid denial of your return.

Returning a DEFECTIVE ITEM Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original receipt date. TigerDirect Outlet Store shall have sole discretion as to the credit method. We may issue a credit, replace the product, or we may repair the item.

Manufacturer Restrictions Some manufacturers have implemented returns restrictions that prevent TigerDirect Outlet Store from being able to accept returns or offer exchanges, replacements or credits on their products. Open products from manufacturers or suppliers such as Sony, Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to TigerDirect FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. TigerDirect Outlet Store cannot accept any returns nor offer exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.

Non-Defective Returns Returns of NON-DEFECTIVE items that are returnable by the TigerDirect Outlet Store to product manufacturers may, at TigerDirect Outlet Store's sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A RESTOCKING FEE UP TO 25% and such returns will be for store credit or refund at TigerDirect Outlet Store's sole discretion within 30 days of original receipt date. Please ask us if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.


Liquidation and Clearance Product Returns
Unless otherwise specified, we accept DEFECTIVE EXCHANGES on clearance products within 7 days of original receipt date. These products are sold in "As is" condition. TigerDirect Outlet Store shall have sole discretion as to the credit method. We may issue a credit, replace the product, or we may repair the item. Please note that clearance products are sold without a manufacture's warranty. The TigerDirect Outlet Store accepts no responsibility for the products operation, warranty and/or support. Liquidation product and Clearance product can be identified by their unique part number. Liquidation product and Clearance product numbers will have an OO prefix or an OO, O, or ON suffix.

Rebates Products offering mail-in-rebates are non-returnable to TigerDirect Outlet Store once the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED or subject to a restocking fee. If you have any questions please ask us before removing the UPC code from your product. Rebate coupon redemptions are limited to ONE PER ADDRESS only, unless otherwise noted. Other limitations may apply. Please read rebate terms & conditions for details.

CPU Warranty Policy CPU's have a 12-month limited warranty. The TigerDirect Outlet Store provides this warranty. Please note that all processors may be returned only for defective exchange. You must purchase a compatible heatsink and fan on the same order as the processor in order to preserve your warranty or exchange privilege. We are not able to accept returns for refunds on processors under any circumstances. All processors will be inspected and tested upon return and any damage caused by rough handling, overclocking, or other tampering with the processor will be cause for the return to be refused, and exchange denied. Your original receipt is required to honor the warranty.

Inspection Criteria Please Check your Return ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. Items missing UPC codes will not be accepted. All packing materials, accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be given, or restocking fee may be charged in the event ANY item(s) included in the original package is not present in the returned package. TigerDirect Outlet Store's return policy will NOT BE HONORED in the event that a return is brought to us improperly packaged, incomplete, altered or physically damaged.

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