Cisco Unified Contact Center Express Premium High Availability Option - ( v. 8.5 ) - version upgrade license - 2 servers - upgrade from 4.0Item#: 9346951 | Model#: CCX-40-85-PHA
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Cisco Unified Contact Center Express Premium High Product Details
Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 300 agents. Cisco Unified Contact Center Express support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment while offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice, email, web, and chat; and customer interaction management helps ensure that each contact is delivered to the right agent the first time.
Category: Internet & communication applications - internet utilities, IP telephony
Product Type: Version upgrade license
Upgrade from: Cisco Unified Contact Center Express Premium High Availability Option v. 4.0
License Type: 2 servers
Additional Resources: Product Manuals
Manufactured by: Cisco
Warranty provided by: Cisco
Mfg Part No: CCX-40-85-PHA
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Shipping Weight: 1.0000 pound(s)
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