Cisco Unified Contact Center Express PREMIUM ( v.
Price: $44299
Cisco Unified Contact Center Express PREMIUM ( v.
  2. Save to wishlist

Cisco Unified Contact Center Express PREMIUM - ( v. 8.0 ) - product upgrade license - 1 seat - upgrade from Enhanced - ESD

Item#:  9349608  | Model#: L-CCX80-80U-E-P-S1
Temporarily out of stock. Order today and we'll deliver when available. (Details)

Additional Resources

Cisco Unified Contact Center Express PREMIUM ( v. Product Details

Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch-office or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 300 agents. Cisco Unified Contact Center Express support for powerful, agent-based service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment while offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice and email; and customer interaction management helps ensure that each contact is delivered to the right agent the first time.

To help companies provide efficient, effective, customer-focused service in the contact center, supervisors must have the tools they need to manage team performance. Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express helps supervisors and other managers align contact center performance with business objectives by integrating workforce optimization into the team's daily workflow.

With Cisco Unified Contact Center Express Premium, product integration with your enterprise's customer database can help ensure that the optimal routing decisions are made.

In addition, Cisco Unified Contact Center Express Premium allows you to apply HTTP integration to provide integration and a screen pop with browser-based applications.

Cisco Unified Contact Center Express Premium adds the ability to have true, sophisticated, and fully automated self-service applications integrated with your agent-assisted contact interaction management. This critical feature enables significant cost reduction on a per-contact basis and provides significant flexibility in handling customer contacts.


   Category:  Internet & communication applications - internet utilities, IP telephony
   Product Type:  Product upgrade license
   Version:  8.0
   Upgrade from:  Cisco Unified Contact Center Express Enhanced

   License Type:  1 seat
   Details:  ESD

Additional Resources: Product Manuals

  • Manufactured by: Cisco
    Warranty provided by: Cisco
    UPC No:
    Mfg Part No: L-CCX80-80U-E-P-S1
  • Box Size: ( Length:0, Width:0, Depth:0)
    Shipping Weight: 1.0000 pound(s)
    Click here for full warranty and support information
  • Cisco logos are registered trademarks of Cisco. All others trademarks and copyrights mentioned herein are the property of their respective owners.
Plus get insider deals first, exclusive promotions and more!
Sponsored by: