Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.
Choose Next Business Day Hardware Support when you need to:
- Extend your hardware warranty coverage for key systems and devices
- Obtain easy-to-buy, easy-to-use onsite services
- Improve hardware performance and uptime
- Increase the return on your HP and multivendor hardware investments
- Enjoy consistent service coverage across geographically dispersed sites
- Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
- Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
- Coverage window - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
- Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
- Accidental Damage Protection - helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products. This easy-to-use HP Care Pack service offers enhanced hardware protection that is far more than “just insurance.” It provides convenient off-site pick-up and return or on-site service. There is no deductible, no depreciation. And you enjoy prompt return of a working unit.