HP Care Pack 1-Yr Next Business Day Onsite with Product Details
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.
Choose Next Business Day Hardware Support when you need to:
^^ Extend your hardware warranty coverage for key systems and devices
^^ Obtain easy-to-buy, easy-to-use onsite services
^^ Improve hardware performance and uptime
^^ Increase the return on your HP and multivendor hardware investments
^^ Enjoy consistent service coverage across geographically dispersed sites
^^ Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
^^ Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
^^ Coverage window options
- Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
- Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays
^^ Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
^^ Accidental Damage Protection - helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products.