Avaya Aura Workforce Optimization Competency Based Product Details
With this end-to-end offering, companies can uncover trends and discover why certain employee and customer behavior is occurring. You not only obtain a better understanding of customer satisfaction and dissatisfaction, but you receive the business intelligence that helps improve operational efficiency.
Processes that were cumbersome and caused dissatisfaction can be easily identified and modified. Agents who are not getting the proper training or assisting customers appropriately can be identified and coached. The Avaya Aura Workforce Optimization solution suite provides a deeper and more meaningful look at customer interactions.
Category: Internet & communication applications - IP telephony
Product Type: License
License Type: 1 license
Additional Resources: Product Manuals
Manufactured by: AVAYA
Warranty provided by: AVAYA
Mfg Part No: 273027
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Shipping Weight: 0.9999 pound(s)
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