Avaya Aura Workforce Optimization Contact Product Details
Processes that are cumbersome and cause dissatisfaction can be readily identified, modified, and addressed. Agents who are not getting the proper training or assisting customers appropriately can be identified and coached. Customer problems and issues can be quickly identified and resolved. All of which enables you to achieve your corporate objectives and deliver a superior customer experience.
Contact Recording provides a software-based recording solution to capture customer interactions, including voice and data interactions in SIP, IP, TDM, and mixed telephony environments.
Category: Internet & communication applications - IP telephony
Product Type: License
License Type: 1 license
License Pricing: Redundant
Additional Resources: Product Manuals
Manufactured by: AVAYA
Warranty provided by: AVAYA
Mfg Part No: 272949
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Shipping Weight: 0.9999 pound(s)
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