Mitel CC MESS&ROUT TO IVR PORT UPGRADE X1 Product Details
IVR technology can be used to collect customer information, navigate customers to the resource best suited to serve them, and provide customers with the tools they need to serve themselves without ever interacting with a live person. This eliminates wait times and increases the likelihood of first contact resolution to improve customer satisfaction and loyalty, and reduces operational costs by minimizing the average cost per interaction and freeing up employees from mundane routine interactions so they can focus on more critical customer engagements.
Category: Office applications - voice recognition
Product Type: Upgrade license
Upgrade from: Mitel MiContact Center Messaging & Routing
License Type: 1 IVR port
Manufactured by: Mitel
Warranty provided by: Mitel
Mfg Part No: 54006863
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Shipping Weight: 0.9999 pound(s)
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