AVAYA CMS R18 IEX HIST ADDL SESSION Product Details
Using a familiar Windows interface, call center managers can view data and receive customized threshold and exception alerts, all in real time. They can also view historical reports to help them analyze trends, establish performance benchmarks, and plan marketing or customer-service campaigns. These reports can be easily customized to suit the needs of the business. With easy access to real-time and historical data, managers can make faster, better informed decisions, for more effective contact-center operations.
Category: Internet & communication applications - IP telephony
Product Type: License
License Type: 1 additional license
Manufactured by: AVAYA
Warranty provided by: AVAYA
Mfg Part No: 389592
( Length:9, Width:6, Depth:9)
Shipping Weight: 0.9999 pound(s)
Dimensional Weight: 3pounds
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