AVAYA Aura Contact Center - ( v. R7 ) - upgrade Product Details
Go beyond phone calls - let customers reach you via text, IM, email, or chat with Avaya Aura Contact Center solution. Manage all of your contacts - for email, chat, SMS, IM, and social media - the same way you manage your inbound and outbound voice interactions. Your agents gain call context, both real-time and historical. Your customers receive a differentiated experience. Reduce call volume and improve efficiency when you expand customer interactions to lower cost channels like chat and SMS/text - all managed through a single agent desktop interface.