Avaya IP Agent Multi-Release ( v. R7 ) - upgrade Product Details
Connection modes can be VoIP, dual connect (separate paths for voice and data), or Shared Control (use of IP Agent softphone with the agent's Avaya desk phone). In addition, IP Agent's ability to integrate and interoperate with other applications and devices drives productivity improvements. It incorporates enterprise instant messaging (IM) which serves as the first step towards SIP and Presence in the call center. Other capabilities include a screen pop of customer-contextual data and interoperability with Microsoft Internet Explorer and Outlook to provide click-to-dial.
Category: Internet & communication applications - IP telephony
Product Type: Upgrade license
License Type: 1 agent
Additional Resources: Product Manuals
Manufactured by: AVAYA
Warranty provided by: AVAYA
Mfg Part No: 226872
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Shipping Weight: 0.9999 pound(s)
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