Avaya Aura Workforce Optimization (v. R11)
Price: $4399
Avaya Aura Workforce Optimization (v. R11)
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Avaya Aura Workforce Optimization - (v. R11) - media

Item#:  13195758  | Model#: 700501933
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Avaya Aura Workforce Optimization (v. R11) Product Details

Avaya Aura Workforce Optimization helps businesses balance efficiency and effectiveness by using the contact center as a strategic resource. This analytics-driven offering lets organizations capture, analyze, and act on information to improve workforce performance, customer interactions and customer service processes.

With this end-to-end offering, companies can uncover trends and discover why certain employee and customer behavior is occurring. You not only obtain a better understanding of customer satisfaction and dissatisfaction, but you receive the business intelligence that helps improve operational efficiency.

Processes that were cumbersome and caused dissatisfaction can be easily identified and modified. Agents who are not getting the proper training or assisting customers appropriately can be identified and coached. The Avaya Aura Workforce Optimization solution suite provides a deeper and more meaningful look at customer interactions.


   Category:  Internet & communication applications - IP telephony
   Product Type:  Media
   Version:  R11

Additional Resources: Product Manuals

  • Manufactured by: AVAYA
    Warranty provided by: AVAYA
    UPC No:
    Mfg Part No: 700501933
  • Box Size: ( Length:0, Width:0, Depth:0)
    Shipping Weight: 1.0000 pound(s)
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  • AVAYA logos are registered trademarks of AVAYA. All others trademarks and copyrights mentioned herein are the property of their respective owners.
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