Avaya Call Center Business Advocate ( v. R5 )
Price: $23499
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Avaya Call Center Business Advocate ( v. R5 )
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Avaya Call Center Business Advocate - ( v. R5 ) - license - 1 new or additional agent

Item#:  13195646  | Model#: 226864
Price:
$234.99
Shipping:
Temporarily out of stock. Order today and we'll deliver when available. (Details)

Additional Resources

Avaya Call Center Business Advocate ( v. R5 ) Product Details

Business Advocate manages all voice, email, and Web chat interactions via a single universal queue, intelligently routing customers in real time to the best agent for their needs. It takes into account pre-established business objectives; customer needs and business value; and the skills and availability of the current agent pool. Business Advocate actively monitors all of this information, making rapid decisions about which agent should be matched to which customer. This may mean connecting to the agent whose immediate service may produce the greatest value, instead of the caller who has waited longest.

Specifications

General
   Category:  Internet & communication applications - IP telephony
   Product Type:  License
   Version:  R5

Licensing
   License Type:  1 new or additional agent

Additional Resources: Product Manuals

 
  • Manufactured by: AVAYA
    Warranty provided by: AVAYA
    UPC No:
    Mfg Part No: 226864
  • Box Size: ( Length:0, Width:0, Depth:0)
    Shipping Weight: 0.9999 pound(s)
    Click here for full warranty and support information
  • AVAYA logos are registered trademarks of AVAYA. All others trademarks and copyrights mentioned herein are the property of their respective owners.
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