Mitel MiVoice Call Recording - Product Details
Today, businesses are confronted with the challenges of exceeding customer expectations, dealing with a highly competitive landscape and increasing cost pressures. Recording and monitoring one hundred percent of interactions with customers, suppliers and partners is important in gaining actionable insight into customer behavior, driving increased quality and identifying new trends occurring within your business. With the MiVoice Call Recording software, your organization can quickly capture, archive, and organize, playback and share voice documentation using Mitel's patented Portable Voice Documentation (PVD) technology. You benefit from instantaneous recall of recordings related to any given business event, like a customer experience success, report of competitor activities or ordering dispute. By organizing and sharing these recordings, you can transform isolated events into part of your continuous improvement system.In nearly every industry and country, organizations must ensure compliance with a wide range of government regulations. MiVoice Call Recording is much more than a simple call recorder; it is purpose built to meet the exacting regulatory requirements found within the healthcare, legal services, insurance and financial services industries. Working for a highly scrutinized organization? Unlock the benefits of call recording using MiVoice Call Recording's powerful voice documentation security and privacy features - including segmented recording access, encrypted media streaming, centralized file delivery and automated data lifecycle management.