Avaya Agile Communication Environment Message Product Details
Avaya ACE Web service API's can be used to build custom, communications-enabled CRM solutions. Using a combination of API's for click-to-dial, Message Drop and Message Blast, users can highlight customer names from CRM software and click-to-dial using their existing desk phone to communicate. Click-to-dial functionality allows users to initiate calls to clients from directly within the CRM system, regardless of their device type, whether a soft client, desk phone.Message Drop functionality allows users to insert personalized messages into an established call. The personal message can be played directly to the called party, or inserted when the call goes to the called party's voice mail system. Once a call has been set up, the user can leave the call (while the message is playing) and proceed to make other calls.Message Blast functionality allows users to deliver a personalized message to a selected group of individuals at a specified time. As the message is delivered to each party, Message Drop and Blast makes information available so that the called party's call log can be updated. This information includes the time and date that the message was left, whether it was successfully left, and an identifier associated with the message played.