Polycom Inc Advantage - Technical support - for Product Details
Whether you are a large enterprise or a medium-sized or small organization,Polycom understands that your communications environments are growing andthat they are becoming more interdependent within your IT infrastructure. As yourenvironment grows and you unify your communications, your support needs alsochange and develop.Like all organizations, you want to maximize your technology investments and makesure your users receive the best possible experience. You also want more visibilityinto how your video conferencing investments are being used and how to addressissues or challenges in a timely manner.You may not have in-house technical experts for all your communications needs,but when you need external assistance, you can choose Advantage Service to helpyou manage your Polycom solution.The right level of support to fit your needsPolycom Advantage Service is an enhanced support offering that is focused onmaximizing value and availability for your entire Polycom video solution. As yourcommunications strategy becomes mission critical, Advantage Service providesaccess to some of Polycom’s advanced service capabilities including:• Monthly utilization reports and periodic benchmark reports• Polycom’s hosted Adoption Portal Starter Edition for up to 100 end users• Priority 24x7 telephone access to Polycom Technical SupportAdvantage Service provides a self-service approach to increasing end user adoptionof your video investment, valuable and actionable information on the status andutilization of your collaboration solution, and faster time to problem resolution.