RedSky Technologies RedSky MyE911 for Mobile Product Details
MyE911 is available as either a client or web application. As a client, it is installed on the laptop with the softphone and it detects network changes, prompting the user to identify their location. As a web app, MyE911 supports any softphone on any platform by allowing the user to update their location in E911 Manager or in the E911 Anywhere cloud service. When installed as a client on a laptop, MyE911 monitors the softphone for network changes. When the laptop is inside the enterprise network and the network changes, MyE911 communicates with RedSky's E911 Manager to determine the new location. E911 Manager uses Layer 3, Layer 2, or Wi-Fi network discovery to determine the location of the softphone and releases the softphone for normal use. When the softphone user moves outside the enterprise network (home, hotel, etc.), MyE911 detects the network change and prompts the user for their location. Users can choose a location from a corporate or personal favorites list, or enter a new location. If a previously validated location is selected, the softphone is immediately enabled. If a new address is entered, it is validated by E911 Manager or the E911 Anywhere cloud service and geocoded. Once the address is validated, the softphone registration is enabled and calls can be made. When MyE911 is used as a Web app, it can support any softphone on any platform. Users simply bring up the MyE911 app in a web browser and establish their location with E911 Manager or the E911 Anywhere cloud service. If they dial 9-1-1, their call is sent to the E911 Anywhere cloud service and then onto the PSAP that services their location.