Cisco Unified Customer Voice Portal On Demand Product Details
Customers can use touchtone signals or their own voice to request self-service information. If they request live agent assistance, Unified CVP can place a call in queue until an appropriate agent is available and then transfer information given by the customer directly to the agent along with the call itself to provide a seamless customer service experience.
Category: Networking applications - monitoring & performance management
Product Type: License
License Type: 1 server
Manufactured by: Cisco
Warranty provided by: Cisco
Mfg Part No: CVP-4X7X-OD-SVRLIC
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Shipping Weight: 1.0000 pound(s)
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