Cisco Unified Expert Advisor - New License Product Details
Cisco Unified Expert Advisor improves first-call resolution and increases customer satisfaction by allowing subject matter experts anywhere in your enterprise to handle incoming customer calls. Experts receive precall data, allowing faster problem resolution. The solution is highly flexible and customizable, allowing your enterprise to implement the most appropriate architecture and business logic to meet your customer contact needs.
When deployed in standalone mode, Cisco Unified Expert Advisor provides robust, efficient customer interactions without the need for traditional contact center agents. Alternately, when deployed with Cisco Unified Contact Center Enterprise, the expert advisor software automatically selects the right expert, freeing the agent from this task. Agents can either transfer the caller to the expert or engage in a live, three-way conference with the caller and the expert. Real-time and historical reports give decision makers detailed insights and control over the expert advisor call flows.
Category: Internet & communication applications - instant messaging application
Product Type: New License
License Type: 1 user
License Pricing: Standard
Additional Resources: Product Manuals
Manufactured by: Cisco
Warranty provided by: Cisco
Mfg Part No: EA-UC-NEW-USR
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Shipping Weight: 0.9999 pound(s)
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