Cisco Unified Contact Center Express ENHANCED (v. Product Details
Unified CCX offers sophisticated call routing and comprehensive contact management capabilities. It includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.
Unified CCX provides customer segmentation with state-of-the-art, built-in, interactive voice response capability, and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities. Multichannel capabilities include management of voice, email, web chat, and social media inquiries.
Category: Internet & communication applications - internet utilities, IP telephony
Product Type: Version upgrade license
Upgrade from: Cisco Unified Contact Center Express Enhanced v. 8.5
License Type: 1 seat
Additional Resources: Product Manuals
Manufactured by: Cisco
Warranty provided by: Cisco
Mfg Part No: CCX85-10U-E-E-S1
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Shipping Weight: 0.9999 pound(s)
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