Cisco Unified Contact Center Express PREMIUM (v. Product Details
Its support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment.
Cisco Unified Contact Center Express Premium is ideal for full-featured formal call centers requiring skills-based routing, CTI-based agent screen pop, or integrated self-service application support; it can handle as few as a single agent or as many as 300 agents and 300 full-featured IVR ports.
Category: Internet & communication applications - internet utilities, IP telephony
Product Type: License
License Type: 1 additional seat
Additional Resources: Product Manuals
Manufactured by: Cisco
Warranty provided by: Cisco
Mfg Part No: CCX-10-A-P-LIC
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Shipping Weight: 0.9999 pound(s)
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