Cisco Unified Contact Center Express Quality Product Details
The Quality Manager piece provides a voice-compliance and evaluation solution, with advanced, quality-management features such as screen recording for agent performance optimization and dispute resolution. This system records and replays all or selected customer contacts for dispute resolution or to measure and improve customer contact quality. The Quality Manager process includes customized evaluation and reporting on contact quality in addition to the recording and replay of customer contacts.
Category: Internet & communication applications - internet utilities, IP telephony
Product Type: License
License Type: 1 named seat
Additional Resources: Product Manuals
Manufactured by: Cisco
Warranty provided by: Cisco
Mfg Part No: L-CCX-90-A-QM-LIC
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Shipping Weight: 0.1000 pound(s)
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