Alcatel SUPPORTbasic technical support - 1 yea
Price: $8899
Alcatel SUPPORTbasic technical support - 1 yea
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Alcatel SUPPORTbasic - Technical support - phone consulting - 1 year - 24x7 - for OmniAccess AP85-TX

Item#:  7726935  | Model#: 803015-00
Temporarily out of stock. Order today and we'll deliver when available. (Details)

Alcatel SUPPORTbasic technical support - 1 yea Product Details

SUPPORTbasic is a service program that provides the standard support you require for efficient network operations. Replacement of defective hardware is not included.

SUPPORTbasic customers have access to Alcatel's technical response center 7 days per week, 24 hours per day. SUPPORTbasic customers receive technical assistance from Alcatel support engineers via remote access. Remote access allows Alcatel technical experts to perform 'in-box' diagnostics 24 hours a day. With real-time access to configuration parameters, hardware and software revision levels, and port statistics Alcatel engineers promptly resolve technical issues. SUPPORTbasic customers have access to privileged information on Alcatel's main service and support website, eService. Customers receive a login that entitles them to specialized web services including personalized support cases, return material authorizations, on-line problem escalation, known-problem reports, release notes, troubleshooting guides, and software maintenance releases. SUPPORTbasic customers receive software notifications (via email) that protect and maximize equipment investment. Customers receive periodic software maintenance releases, patch releases, and enhancements.


   Type:  Technical support
   Service Included:  Phone consulting
   Full Contract Period:  1 year
   Service Availability:  24 hours a day / 7 days a week

   Service & Support Details:  Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote monitoring - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year

Compatibility Information
   Designed For:  Alcatel-Lucent OmniAccess AP85-TX
  • Manufactured by: Xylan
    UPC No:
    Mfg Part No: 803015-00
  • Box Size: ( Length:0, Width:0, Depth:0)
    Shipping Weight: 0.1000 pound(s)
    Click here for full warranty and support information
  • Xylan logos are registered trademarks of Xylan. All others trademarks and copyrights mentioned herein are the property of their respective owners.
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