Alcatel SUPPORTbasic technical support - 1 yea Product Details
SUPPORTbasic customers have access to Alcatel's technical response center 7 days per week, 24 hours per day. SUPPORTbasic customers receive technical assistance from Alcatel support engineers via remote access. Remote access allows Alcatel technical experts to perform 'in-box' diagnostics 24 hours a day. With real-time access to configuration parameters, hardware and software revision levels, and port statistics Alcatel engineers promptly resolve technical issues. SUPPORTbasic customers have access to privileged information on Alcatel's main service and support website, eService. Customers receive a login that entitles them to specialized web services including personalized support cases, return material authorizations, on-line problem escalation, known-problem reports, release notes, troubleshooting guides, and software maintenance releases. SUPPORTbasic customers receive software notifications (via email) that protect and maximize equipment investment. Customers receive periodic software maintenance releases, patch releases, and enhancements.
Type: Technical support
Service Included: Phone consulting
Full Contract Period: 1 year
Service Availability: 24 hours a day / 7 days a week
Service & Support Details: Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote monitoring - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year
Designed For: Alcatel-Lucent OmniAccess AP85-TX
Manufactured by: Xylan
Mfg Part No: 803015-00
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Shipping Weight: 0.1000 pound(s)
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