Cisco Unified Contact Center Express Quality
Price: $6999
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Cisco Unified Contact Center Express Quality
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Cisco Unified Contact Center Express Quality Manager - ( v. 8.0 ) - media - ESD

Item#:  9349222  | Model#: R-CCX-80-QMMEDKIT=
Price:
$69.99
Shipping:
Temporarily out of stock. Order today and we'll deliver when available. (Details)

Additional Resources

Cisco Unified Contact Center Express Quality Product Details

Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 300 agents. Cisco Unified Contact Center Express support for powerful, agent-based service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment while offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice, email, web, and chat; and customer interaction management helps ensure that each contact is delivered to the right agent the first time.

The Quality Manager piece provides a voice-compliance and evaluation solution, with advanced, quality-management features such as screen recording for agent performance optimization and dispute resolution. This system records and replays all or selected customer contacts for dispute resolution or to measure and improve customer contact quality. The Quality Manager process includes customized evaluation and reporting on contact quality in addition to the recording and replay of customer contacts.

Specifications

General
   Category:  Internet & communication applications - internet utilities, IP telephony
   Product Type:  Media
   Version:  8.0

Licensing
   Details:  ESD

Additional Resources: Product Manuals

 
  • Manufactured by: Cisco
    Warranty provided by: Cisco
    UPC No:
    Mfg Part No: R-CCX-80-QMMEDKIT=
  • Box Size: ( Length:0, Width:0, Depth:0)
    Shipping Weight: 1.0000 pound(s)
    Click here for full warranty and support information
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