Cisco IPCC Enterprise Premium Agent - product
Price: $17799
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Cisco IPCC Enterprise Premium Agent - product
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Cisco IPCC Enterprise Premium Agent - Product upgrade license - 1 agent - upgrade from Enhanced

Item#:  9348979  | Model#: IPCE-UPGPREMAGT-L
Price:
$177.99
Shipping:
Temporarily out of stock. Order today and we'll deliver when available. (Details)

Additional Resources

Cisco IPCC Enterprise Premium Agent - product Product Details

An integral part of Cisco AVVID, Cisco IP Contact Center (IPCC) Enterprise Edition delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multi-channel contact management over an IP infrastructure. By combining multi-channel automatic call distributor (ACD) functionality with IP telephony in a unified solution, Cisco IPCC Enterprise (formerly Cisco IP Contact Center) enables companies to rapidly deploy a distributed contact center infrastructure.

Cisco IPCC Enterprise Edition segments customers, monitors resource availability, and delivers each contact to the most appropriate resource anywhere in the enterprise. The software profiles each customer using contact-related data such as dialed number and calling line ID, caller-entered digits, data submitted on a Web form, and information obtained from a customer profile database lookup. At the same time, the system knows which resources are available to meet the customer's needs based on real-time conditions (agent skills and availability, interactive voice response [IVR] status, queue lengths, and so on) continuously gathered from various contact center components.

Cisco IPCC Enterprise provides a state of the art VoIP contact center solution that allows customers to seamlessly integrate inbound and outbound voice applications with Internet applications including real-time chat, Web collaboration and e-mail. This integration allows for unified capabilities, enabling a single agent to support multiple interactions simultaneously regardless of the communications channel the customer has chosen. Since each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage each interaction based on virtually any contact attribute.

Furthermore, Cisco can bridge the gap between TDM and IP infrastructures, providing a seamless integration of voice, chat, e-mail, and Web collaboration applications over both of these technology platforms. This allows customers to preserve the value of their existing investments in call center products such as ACDs, IVRs, PBXs, etc. while leveraging Cisco's wide range of solutions to support the same contact center requirements in a converged network environment - continuing the evolution towards a true Customer Interaction Network.

Specifications

General
   Category:  Internet & communication applications - IP telephony
   Product Type:  Product upgrade license
   Upgrade from:  Cisco IPCC Enterpise Enhanced Agent

Licensing
   License Type:  1 agent

Additional Resources: Product Manuals

 
  • Manufactured by: Cisco
    Warranty provided by: Cisco
    UPC No:
    Mfg Part No: IPCE-UPGPREMAGT-L
  • Box Size: ( Length:0, Width:0, Depth:0)
    Shipping Weight: 1.0000 pound(s)
    Click here for full warranty and support information
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