StorageCraft Support Incident for ShadowProtect Product Details
Ideal for Managed Service Providers, Incident Support provides single issue support when you need it most. Available in single or multipacks, this option allows you to arrange for backup support only when you need it. Just like Premium Support, Incident Support features 24/7 service and ensures a telephone response within one hour or less when an emergency-level support case is submitted. Incident Support can be used whether or not there is an active Standard Support Maintenance Agreement in place.