VoicePortal Communication Manager (v. R5) Product Details
From inbound to outbound automated customer care, Avaya Voice Portal can help your organization reach a new level of automated experience management and business competitive advantage.
Employ the latest in automated customer care technologies to help customers serve themselves. Differentiate the user experience with unified self and assisted service through Avaya Aura Contact Center and Avaya Intelligent Customer Routing. Provide timely communications and alerts through Avaya Proactive Outreach Manager outbound self service.
Increase automation of services and support to lower service and operating costs. Lower service costs with convenient 24/7 automation of routine interactions. Reduce inbound traffic by anticipating caller inquiries and employ outbound self service applications that allow customers to take action.
Optimize use of self and assisted service resources to better serve your customers. Lower application creation and integration costs and accelerate time to market of new services by leveraging the latest open standards - VoiceXML, CCXML, J2EE, Web Services, MRCP, Eclipse.
Category: Internet & communication applications - IP telephony
Product Type: License
License Type: 1 connection
Details: Avaya Remote Feature Activation (RFA)
Additional Resources: Product Manuals
Manufactured by: AVAYA
Warranty provided by: AVAYA
Mfg Part No: 272717
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Shipping Weight: 0.9999 pound(s)
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