Cisco SocialMiner (v. 10.5) - media
Price: $7299
Cisco SocialMiner (v. 10.5) - media
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Cisco SocialMiner - (v. 10.5) - media

Item#:  13395557  | Model#: CCEH-SM-V105-K9
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Cisco SocialMiner (v. 10.5) - media Product Details

The Cisco SocialMiner social media customer care solution can enable your company to proactively respond to customers and prospects communicating through public social media networks such as Twitter and Facebook or other public forum or blogging sites.

By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and delivering them to your customer care team, your company can respond to customers in real time through the same social network they use to communicate.

This innovative customer service capability is enabled by the Cisco SocialMiner solution, which searches multiple social networks to capture public customer postings and then organizes, filters, and prioritizes these postings and presents them to your customer care team for response. Your customer service representatives can respond to a customer service problem or reach out to new customers looking for information about your products or services.


   Category:  Internet & communication applications - internet utilities, news publishing tools (RSS)
   Product Type:  Media
   Version:  10.5

Additional Resources: Product Manuals

  • Manufactured by: Cisco
    Warranty provided by: Cisco
    UPC No:
    Mfg Part No: CCEH-SM-V105-K9
  • Box Size: ( Length:0, Width:0, Depth:0)
    Shipping Weight: 1.0000 pound(s)
    Click here for full warranty and support information
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