Cisco SocialMiner (v. 10.5) - media Product Details
By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and delivering them to your customer care team, your company can respond to customers in real time through the same social network they use to communicate.
This innovative customer service capability is enabled by the Cisco SocialMiner solution, which searches multiple social networks to capture public customer postings and then organizes, filters, and prioritizes these postings and presents them to your customer care team for response. Your customer service representatives can respond to a customer service problem or reach out to new customers looking for information about your products or services.
Category: Internet & communication applications - internet utilities, news publishing tools (RSS)
Product Type: Media
Additional Resources: Product Manuals
Manufactured by: Cisco
Warranty provided by: Cisco
Mfg Part No: CCEH-SM-V105-K9
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Shipping Weight: 1.0000 pound(s)
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