When PBXtra is coupled with HUD, Fonality's market-leading "Heads Up Display" Unified Communication application, every employee benefits from company-wide visibility and one touch interaction with colleagues. HUD makes it easy to see who's calling with interactive desktop alerts, check the status of any employee, and initiate internal calls, external calls, mobile calls and secure the chat sessions - all from the desktop.
HUD Agent Edition builds on all the features of HUD Team and when coupled with the PBXtra Call Center Edition extends the features to include:
- Queue Status - Managers can see which agents are logged in and out of their queues.
- Agent Login/Logout - Agents can view their own login/logout status and log themselves in and out of their queues. Managers can also log agents in and out with a click of the mouse.
- On-the-fly Call Recording - HUD provides your employees the ability to record their own calls with the press of a button. Managers can also record agent’s calls from within HUD. Call Recordings capture agent name, agent extension, date, time and file size. HUD also works with the permissions systems built into your PBXtra Professional and Call Center Editions - so you can decide who can record their own calls and who is allowed to record other’s calls. HUD is critical for quality control within your Call Center.
- Call Barge/Monitor - HUD provides supervisors with the ability to actively listen to or passively monitor any inbound or outbound call. HUD also works with the permissions systems built into your PBXtra Professional and Call Center Editions - so you can decide who can barge/monitor calls.
- Web Launcher/CRM Integration - HUD can optionally launch a web browser to a custom URL when your extension rings. Perfect for looking up callers in your favorite Web-based CRM package or even Google callers for fun.
Ask your PC Mall Account Executive to customize a PBXtra Solution to meet your specific business needs.