When PBXtra is coupled with HUD, Fonality's market-leading "Heads Up Display" Unified Communication application, every employee benefits from company-wide visibility and one touch interaction with colleagues. HUD makes it easy to see who's calling with interactive desktop alerts, check the status of any employee, and initiate internal calls, external calls, mobile calls and secure the chat sessions - all from the desktop.
HUD Team includes:
- Operator Panel - HUD Team provides your organization with a full-featured operator panel, including unlimited on-hold and parking areas for every employee.
- Desktop Alerts - When your extension rings, a desktop alert displays call information for you. Desktop Alerts show the Caller ID of the people calling and will also search your Outlook contact Database and display their name. You can also display this alert when making outbound calls.
- Outlook Integration - Right-click on a contact or email message to call. Your phone rings and you’re connected.
- Drag-and-drop Call Transfers - To transfer calls to any extension, voicemail box, on-hold, parking area, or even a mobile phone, simply click and drag from the call status area to the desired location.
- Click-to-call Mobile Phone - Click the mobile phone icon to instantly call any other employee on their cellular phone. The phone number to be dialed is pulled from your PBXtra company directory.
- Drag-and-drop Calling - Instantly place a call by selecting a phone number in any file or application and dragging it into HUD.
- Easy Dialer - Place a call directly from HUD by typing in the desired phone number and clicking “Call”.
- Color coded Call Status - HUD color codes each extension so at a glance you can tell if someone is on an internal call, external call, conference call and more.
- Chat - Employees can send instant messages on your own private chat network. Now you can have a company wide internal chat without having to worry about worms, viruses, spim, or other internet threats. What’s more is now you have a way to “Text-Whisper” to someone on the phone without interrupting their call.
- Click-to-email - Click the email icon to easily send an email to any employee in your company. The email address will be pulled from your PBXtra company directory.
- Extension Sorting - Need to quickly know which employee is on the phone? HUD sorts your extensions in “continuous” mode, so you can always have your active callers at the top of the list. This is perfect for the manager who needs visibility of employee activity levels.
- Extension Groups - Organize your display by departmental groups that mimic the way you operate for maximum efficiency. Simply build a group and start dragging extensions into it.
Ask your PC Mall Account Executive to customize a PBXtra Solution to meet your specific business needs.