LANDesk Service Desk - - Win Product Details
Service management orchestrates IT service delivery to drive efficiency, reduce costs, manage risk, improve control, and increase productivity. LANDesk Service Desk enables you to deliver outstanding IT support services to employees and customers. It combines ITIL-verified, process-driven incident, problem, release, change, and configuration management and more in a single touch point.In addition, LANDesk Service Desk delivers out-of-the-box configurable solutions that enables integration with existing enterprise management systems and introduces process automation to move your IT organization from a reactive state to one that's more controlled, proactive and service-oriented.
Additional Resources: Product Manuals