Cisco Unified Contact Center Express PREMIUM (v. Product Details
To help companies provide efficient, effective, customer-focused service in the contact center, supervisors must have the tools they need to manage team performance. Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express helps supervisors and other managers align contact center performance with business objectives by integrating workforce optimization into the team's daily workflow.
With Cisco Unified Contact Center Express Premium, product integration with your enterprise's customer database can help ensure that the optimal routing decisions are made.
In addition, Cisco Unified Contact Center Express Premium allows you to apply HTTP integration to provide integration and a screen pop with browser-based applications.
Cisco Unified Contact Center Express Premium adds the ability to have true, sophisticated, and fully automated self-service applications integrated with your agent-assisted contact interaction management. This critical feature enables significant cost reduction on a per-contact basis and provides significant flexibility in handling customer contacts.
Category: Internet & communication applications - internet utilities, IP telephony
Product Type: License
License Type: 10 seats
Additional Resources: Product Manuals
Manufactured by: Cisco
Warranty provided by: Cisco
Mfg Part No: L-CCX-80-P-10SL=
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Shipping Weight: 1.0000 pound(s)
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