The Cisco Instant Connect solution provides IP-based dispatch and incident response capabilities to public safety agencies, schools and universities, utilities, and other organizations for which reliable, secure, real-time communication is critical. Instant Connect takes a logical leap forward to create a truly unified environment by using an IP network to seamlessly integrate critical and enterprise communications - land mobile radio, voice over IP (VoIP), mobile phones, PCs, and mobile applications. Recording interactions from a complex blend of communications media and applications requires a robust, tightly integrated solution to capture and archive vast amounts of data. It also takes a powerful and easy-to-use interface to retrieve, play back, and analyze communications for immediate use, incident reconstruction, and user evaluation and training. HigherGround Unified Recording has been selected and certified for use as Cisco's primary interaction recording solution. Unified Recording features scalable, reliable, and secure recording, with an intuitive interface that allows users to quickly learn to use the system effectively.
Category: Internet & communication applications - call recording
Product Type: LicenseLicensing
License Type: 1 license